Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator in our Business Government Customer Organization (BGCO).
**About arenaflex**
arenaflex is a leading provider of innovative technology, products, and services that empower individuals, businesses, and governments to reach their full potential. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**About the Role**
As an Experienced Customer Service Coordinator in our BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. You'll work with our business and government customers over the phone to answer their questions, identify their needs, and provide solutions that exceed their expectations. Your role will be to grow our business within existing accounts, build customer relationships, and sell the value of arenaflex solutions to increase company revenue.
**Key Responsibilities**
* Grow our business within existing accounts by identifying new opportunities and developing strategic plans to increase revenue
* Build and maintain strong relationships with business and government customers to earn their loyalty and trust
* Ask questions, listen intently, and identify what the customer really needs to provide solutions that meet their expectations
* Troubleshoot problems and resolve a range of customer issues related to device(s), billing, and/or service concerns
* Sell the value of arenaflex solutions to increase company revenue and grow our business
* Be solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers
* Deliver efficient customer support on large accounts using web-based tools
**What We're Looking For**
We're seeking problem-solvers who lead with empathy and are motivated by change. You'll need to have:
* A bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* The ability to meet all home office requirements
* Willingness to work a flexible work schedule, including evenings and weekends
**Preferred Qualifications**
* College degree
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Experience promoting and/or selling products and services
* Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
* One or more years of technical support experience
* Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
* Technical acumen and interest in learning new technologies
**Work Environment**
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and trainings. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and career. You'll have access to:
* Ongoing training and development programs to enhance your technical and soft skills
* Opportunities to take on new challenges and responsibilities
* A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion.
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