Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? Look no further than arenaflex, a leading provider of innovative technology, products, and services. As an Experienced Customer Service Coordinator in our Business Government Customer Organization (BGCO), you'll play a critical role in building long-term relationships with our business and government customers, driving revenue growth, and ensuring a superior customer experience.
**About arenaflex**
arenaflex is a company that powers and empowers people's lives, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem solvers who believe in the power of listening and learning. Our V Team is a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a workplace where everyone feels valued, connected, and empowered to reach their potential.
**Job Summary**
As an Experienced Customer Service Coordinator in our BGCO, you'll work with our business and government customers over the phone to answer their questions, identify their needs, and provide solutions to their business challenges. You'll be at the heart of our customer service operations, delivering on our promise of a superior customer experience while working remotely from the convenience of your home office. Your primary responsibilities will include:
* Growing our business within existing accounts
* Building customer relationships, earning their loyalty and trust
* Asking questions, listening intently, and identifying what the customer really needs
* Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
* Selling the value of arenaflex solutions and increasing company revenue
* Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
* Delivering efficient customer support on large accounts using web-based tools
**Key Responsibilities**
* Provide exceptional customer service to business and government customers, ensuring a superior customer experience
* Build and maintain strong relationships with customers, earning their loyalty and trust
* Identify customer needs and provide solutions to their business challenges
* Troubleshoot problems and resolve customer issues about device(s), billing, and/or service concerns
* Sell the value of arenaflex solutions and increase company revenue
* Provide first call resolution, eliminating repeat calls and reducing unnecessary transfers
* Deliver efficient customer support on large accounts using web-based tools
**Requirements**
* Bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* Ability to meet all home office requirements
* Willingness to work a flexible work schedule, including evenings and weekends
* Strong communication and interpersonal skills
* Ability to work in a remote environment with occasional in-person trainings and meetings
* Technical acumen and interest in learning new technologies
**Preferred Qualifications**
* College degree
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Experience promoting and/or selling products and services
* Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
* One or more years of technical support experience
* Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
**Work Environment**
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and trainings. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Coordinator, you'll have opportunities to:
* Develop your skills and knowledge in customer service, sales, and technical support
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with leaders and teams to drive business growth and customer satisfaction
* Participate in training and development programs to enhance your skills and knowledge
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and advancement
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and values.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We celebrate our employees' differences and strive for a workplace where everyone feels valued, connected, and empowered to reach their potential.
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