At arenaflex, we're dedicated to revolutionizing the way healthcare is delivered, making it more personal, convenient, and affordable for all individuals. As a vital part of our team, you'll play a significant role in enhancing the overall client experience and ensuring that we continue to deliver on our commitment to human-centric healthcare. We're seeking an experienced Customer Service Consultant to join our Aetna Answer Team, where you'll serve as a vital point of contact within a client-facing team in a call center environment.
**About arenaflex**
arenaflex is a leading healthcare company that's transforming the culture of healthcare delivery. We're passionate about making a difference in the lives of individuals seeking assistance with their healthcare needs. Our team is dedicated to providing high-quality service to clients, and we're committed to empowering our employees to make a difference in every interaction. As a Customer Service Consultant, you'll be part of a dynamic team that's driven by a shared vision of delivering exceptional customer service and making a positive impact on the lives of our clients.
**Responsibilities**
As a Customer Service Consultant on the Aetna Answer Team, you'll be responsible for:
* Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.
* Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
* Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address complex issues.
* Demonstrating exceptional customer service skills in all interactions with clients, ensuring that every client interaction is positive and memorable.
* Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED equivalent, with prior call center experience required.
* Experience in process improvement and root-cause analysis methodologies is preferred.
* The capability to develop technical acumen is necessary, with a strong client-facing orientation essential.
* Demonstrated exceptional customer service skills are required, with problem-solving skills necessary for success.
* Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
**Nice-to-Haves**
While not required, the following skills and qualifications are highly desirable:
* Experience working in a healthcare environment or with healthcare-related products and services.
* Knowledge of healthcare industry trends and regulations.
* Experience with CRM software and other customer service tools.
* Certification in customer service or a related field.
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:
* Medical insurance coverage
* Dental insurance coverage
* Vision insurance coverage
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO)
* Paid holidays throughout the calendar year
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth and development. As a Customer Service Consultant on the Aetna Answer Team, you'll have the opportunity to make a real difference in the lives of our clients, while also developing your skills and advancing your career.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive and respectful of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from interested candidates and look forward to connecting with you soon.
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