At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at arenaflex, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
We are seeking dedicated professionals to join our team as a Customer Service Claims Representative in our Phoenix office. As a key member of our contact service center, you will focus on providing claims service to members regarding the initial contact on all auto or property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.
**What You'll Do**
- Document First Notice of Loss by acquiring relevant information for effective claim investigation.
- Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
- Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented.
- Resolve status inquiries and, when appropriate, route to handling adjuster.
- Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
- Apply strong time management skills by closely adhering to assigned work schedule.
- Adopt continuous improvement and development through coaching and collaboration with manager and team members.
- Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
- May assign or initiate emergency services when required on specific claims.
- Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
- Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
**What You Have**
- High School Diploma or GED
- Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
- Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
- Ability to prioritize and multi-task while navigating through multiple business applications.
- Successful completion of a job-related assessment is required.
- May require acquisition and maintenance of insurance adjuster license within 90 days. (arenaflex provides all materials and licensing fees.)
**What Sets You Apart**
- US military experience through military service or a military spouse/domestic partner
- Compensation range: The hiring range for this position is: $43,750 to $45,750
- Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
**Benefits**
At arenaflex, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
**Work Environment and Company Culture**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing arenaflex employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps.
**Why Join arenaflex?**
arenaflex is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, arenaflex seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity.
**How to Apply**
If you are interested in joining our team as a Customer Service Claims Representative, please visit our website to apply. We are an equal opportunity employer and welcome applications from diverse candidates. We look forward to hearing from you!
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