**Join arenaflex's dynamic team as a Customer Service Associate, working nights and weekends in a full-time capacity. As a key member of our Seller Operations team, you will be responsible for managing transactions and relationships with valued sellers and customers, providing elite service and ensuring seamless experiences for both parties.**
**About arenaflex**
arenaflex is a leading player in the live event industry, connecting buyers and sellers through our innovative ticket marketplace. With a passion for delivering exceptional customer experiences, we're committed to building a team of dedicated professionals who share our vision. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to providing top-notch support to our sellers and customers.
**Your Role as a Customer Service Associate**
As a Customer Service Associate, you'll be the face of arenaflex, working closely with our valued sellers and customers to resolve issues, answer questions, and provide real-time assistance. Your role will involve:
* Managing transactions and relationships with sellers and customers through phone and email interactions
* Investigating and resolving customer experience issues, determining fault, and providing fair and constructive solutions
* Handling day-to-day interactions with sellers, going beyond traditional customer service responsibilities
* Navigating order queues to provide real-time assistance and ensure timely confirmation by ticket sellers
* Collaborating with the team to advance skill sets and achieve individual and team goals
**Your Journey with arenaflex**
As a Customer Service Associate, your role expectations will progress as follows:
* **30 days in**: Complete new hire orientation, gaining knowledge and resources about arenaflex's operations and the live event industry. Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers.
* **60 days in**: Investigate customer experience issues, determine fault, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers and navigate order queues to provide real-time assistance.
* **90 days in**: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring**
To succeed as a Customer Service Associate, you'll need:
* Outstanding communication, attention to detail, and organizational skills
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager-to-learn attitude
**Work Environment and Schedule**
* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off
**Compensation and Benefits**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Overtime eligibility for any hours worked over 40/week
**Why Join arenaflex?**
As a Customer Service Associate at arenaflex, you'll have the opportunity to:
* Work with a dynamic team that's passionate about delivering exceptional customer experiences
* Develop your skills and advance your career in a fast-paced and innovative industry
* Enjoy a hybrid work schedule that balances in-office and remote work
* Participate in ongoing training and development programs to enhance your knowledge and skills
* Receive competitive compensation and benefits, including overtime eligibility and annual equity grants
**Ready to Join the arenaflex Team?**
If you're a customer-focused professional with a passion for the live event industry, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our dynamic team in delivering exceptional customer experiences.
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