At arenaflex, we're committed to creating a welcoming and inclusive environment for our customers and employees alike. As a Customer Service Associate, you'll play a vital role in bringing our vision to life by providing exceptional customer experiences that exceed expectations. If you're passionate about delivering top-notch service, working in a dynamic team environment, and growing with a forward-thinking company, we want to hear from you!
**About arenaflex**
arenaflex is a leading retail company that's been serving our communities for decades. We're dedicated to providing high-quality products, exceptional customer service, and a unique shopping experience that sets us apart from the rest. Our commitment to innovation, sustainability, and social responsibility has earned us a reputation as a trusted and beloved brand. As a Customer Service Associate, you'll be part of a team that's passionate about making a difference in the lives of our customers and employees.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports arenaflex's vision to fulfill lives every day. Your key responsibilities will include:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Stopping fuel pumps if necessary
* Preparing all made-to-order food and/or beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring coffee thermals are filled and working properly
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, facing, and inspecting all items
* Pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
* Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
* Completing other tasks as assigned by store management
**Essential Functions**
To succeed in this role, you'll need to possess the following essential functions:
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
To be considered for this role, you'll need to meet the following basic qualifications:
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits and perks, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* A dynamic and supportive work environment
* Discounts on arenaflex products and services
* Access to exclusive employee discounts and perks
* A fun and inclusive company culture
**How to Apply**
If you're passionate about delivering exceptional customer experiences and growing with a forward-thinking company, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and employees.
Why Join arenaflex?
At arenaflex, we're more than just a company – we're a community. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers and employees. As a Customer Service Associate, you'll be part of a dynamic and supportive team that's committed to delivering exceptional customer experiences and growing with a forward-thinking company.
Our Company Culture
Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in empowering our employees to grow and develop, and we're committed to creating a work environment that's fun, inclusive, and supportive. As a Customer Service Associate, you'll have the opportunity to be part of a team that's passionate about making a difference and delivering exceptional customer experiences.
Our Benefits
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits and perks, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* A dynamic and supportive work environment
* Discounts on arenaflex products and services
* Access to exclusive employee discounts and perks
* A fun and inclusive company culture
How to Apply
If you're passionate about delivering exceptional customer experiences and growing with a forward-thinking company, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and employees.
Don't miss out on this opportunity to join a dynamic and supportive team that's committed to delivering exceptional customer experiences and growing with a forward-thinking company. Apply now to become a Customer Service Associate at arenaflex and start your journey with us today!
Apply Now!
To apply for this role, please visit our website and submit your application. We can't wait to hear from you and learn more about your qualifications and experience.
Thank you for considering arenaflex as your employer of choice. We look forward to hearing from you soon!
Apply for this job