**Job Summary:**
Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Representative in a work-from-home setting. As a key member of our team, you will redefine customer service, creating meaningful connections with each customer while driving sales goals and delivering an outstanding customer experience. With a competitive salary, additional compensation, and excellent benefits package, this is an exciting opportunity to grow your career and make a lasting impact.
**Introduction:**
At arenaflex, we are committed to delivering exceptional customer experiences and innovative solutions that connect people and businesses. Our work-from-home Customer Service and Sales Representatives play a vital role in achieving this goal, providing personalized support and recommendations to our customers while meeting sales targets. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
As a Customer Service and Sales Representative, you will be responsible for:
* Providing exceptional customer service through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
* Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
* Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To:**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ arenaflex Internet (Fiber where available)
+ arenaflex phone & arenaflex wireless home phone
**Requirements:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
* Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
+ You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities:**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service and Sales Representative, you will have the opportunity to:
* Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* Develop your skills and expertise in customer service, sales, and technical support
* Take on new challenges and responsibilities as you progress in your career
* Collaborate with cross-functional teams to drive business results and improve customer experiences
**Work Environment and Company Culture:**
At arenaflex, we value diversity, inclusion, and employee well-being. Our work-from-home environment is designed to support your productivity and work-life balance. You will have access to:
* A dedicated workspace with the necessary equipment and resources
* Ongoing training and development opportunities
* Regular feedback and performance evaluations
* A supportive team environment that encourages collaboration and open communication
* A comprehensive benefits package that includes medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
**Compensation and Perks:**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ arenaflex Internet (Fiber where available)
+ arenaflex phone & arenaflex wireless home phone
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
Apply Job!
**Join the arenaflex Team:**
At arenaflex, we are committed to delivering exceptional customer experiences and innovative solutions that connect people and businesses. Our work-from-home Customer Service and Sales Representatives play a vital role in achieving this goal. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
Apply for this job