At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive growth and success. As a key member of our team, the Experienced Customer Service and Repair Coordinator will play a vital role in coordinating customer property returns for paid repair or warranty, ensuring seamless communication and efficient processing. If you're a motivated and detail-oriented professional with a passion for customer service and repair coordination, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences and build long-lasting relationships. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.
**Job Summary**
As an Experienced Customer Service and Repair Coordinator, you will be responsible for coordinating customer property returns for paid repair or warranty, managing repairs from customer/channel request through delivery, and ensuring seamless communication and efficient processing. You will work closely with customers, repair technicians, manufacturing, and logistics personnel to resolve issues and achieve equitable solutions. This is a 6-month contract position, working 40 hours per week, with a competitive hourly rate of $23.00 - $25.00.
**Key Responsibilities**
* Manage repairs from customer/channel request through delivery, ensuring timely and efficient processing
* Request and enter required information per written process to execute repair, ensuring accuracy and attention to detail
* Manage repair priority with repair techs as appropriate to meet schedule and Key Performance Indicators (KPIs)
* Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
* Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery
* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
* Support other roles or tasks as requested by management
**Essential Qualifications**
* Bachelor's Degree and 2 to 5 years of experience in customer service and repair coordination, or a special combination of education and experience and/or demonstrated accomplishments
* 3 years of experience in repair orders (Service Orders, Sales Orders, Service), customer service, and KPI management
* Strong communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, manufacturing, and logistics personnel
* Ability to exercise judgment and apply established practices in a fast-paced environment
* Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently
* Proficient in Microsoft Office, with experience in report writing and data analysis
**Preferred Qualifications**
* Experience in a similar role, with a strong understanding of repair coordination and customer service principles
* Knowledge of KPI management and process improvement techniques
* Certification in customer service or a related field
* Experience working in a team environment, with a strong focus on collaboration and communication
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, manufacturing, and logistics personnel
* Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently
* Ability to exercise judgment and apply established practices in a fast-paced environment
* Proficient in Microsoft Office, with experience in report writing and data analysis
* Strong attention to detail, with the ability to manage multiple tasks and priorities effectively
* Ability to work in a team environment, with a strong focus on collaboration and communication
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting our employees' career growth and development. As a member of our team, you'll have access to:
* Ongoing training and development opportunities, including workshops, webinars, and conferences
* Mentorship programs, with experienced professionals who can guide and support your career growth
* Opportunities for advancement, with a clear career path and opportunities for promotion
* A dynamic and supportive work environment, with a focus on collaboration and teamwork
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment, with a focus on collaboration and teamwork. Our team is passionate about delivering exceptional customer experiences and innovative solutions that drive growth and success. We're committed to creating a workplace that's inclusive, diverse, and supportive, with opportunities for growth and development.
**Compensation, Perks, and Benefits**
As an Experienced Customer Service and Repair Coordinator, you'll enjoy a competitive hourly rate of $23.00 - $25.00, with a 6-month contract period. You'll also have access to:
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**Schedule**
* 8 hour shift
* Day shift
* Monday to Friday
**Application Instructions**
If you're a motivated and detail-oriented professional with a passion for customer service and repair coordination, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** arenaflex is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of their background, experience, or qualifications.
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