At arenaflex, we're committed to delivering exceptional customer experiences while ensuring the safe and efficient operation of our airport shuttle services. As an Experienced Customer Service and Logistics Representative, you'll play a vital role in supporting our dispatch operations, providing top-notch customer service, and managing the logistics of our daily scheduled airport shuttle route operations.
**What You'll Do:**
As a key member of our team, you'll be responsible for ensuring the smooth operation of our shuttle services, providing excellent customer service, and managing the logistics of our daily scheduled airport shuttle route operations. Your duties will include:
* Ensuring the fleet is fueled, cleaned, and departs on time from all locations
* Overseeing that all shuttle trips have adequate staffing scheduled for the current day and next week, including scheduling additional drivers as needed for trips with high passenger demand
* Utilizing cloud-based digital tracking sheets to update and maintain operation management logs, while simultaneously utilizing reservation/scheduling software
* Monitoring route road conditions and assessing re-route possibilities, informing drivers as needed to ensure safe operations
* Providing support for drivers and informing management of issues encountered related to passenger accommodations, weather, accidents, and breakdowns. Coordinating urgent care and/or hospital as required for appropriate post-accident/incident medical care and/or drug testing
* Identifying and resolving internal and external customer inquiries and requests, problem-solving reservation issues and deescalating issues as appropriate
* Supporting drivers and management team related to operational fleet issues, accidents, weather, etc.
* Performing in-house drug and alcohol tests as required per corporate and DOT regulations
* Assisting drivers with logging into tablets and utilizing software for electronic inspection reports, logging hours of service, and passenger itinerary
* Attending safety and policy training to ensure customers and our team are safe at all times
* Removing vehicles from service if safety issues are reported on inspections
* Ensuring the maintenance and cleanliness of the facility and vehicles
* Adhering to and enforcing all corporate and federal safety policies
* Demonstrating friendly and professional internal and external customer interactions at all times
* Being empathetic to customers while deescalating situations, providing a balance between customer needs and company policy
* Being a proactive and effective problem solver with a focus on resolution instead of problem
* Providing detailed shift summaries to management and dispatch team to ensure a safe, informed contiguous operations between shifts
* Working effectively in a fast-paced, dynamic environment
* Assisting Dispatchers with calls and answering any questions that may arise
**What We're Looking For:**
* Safety and Service-Oriented Individuals who prioritize the safety and well-being of our customers and team members
* Quickly identifying and owning customer issues, making quality decisions, and actively searching for solutions to problems
* Interacting with a diverse group of customers and colleagues, being willing to learn and use company technology
* Able to sit for extended periods of time on the phone, being punctual and flexible with a team mindset
* Availability to work nights, days, weekends, and occasional holidays as needed
**Why Work with arenaflex:**
Members of our team enjoy our benefits, which include:
* Medical, Dental, & Vision Insurance
* Paid Time Off (PTO)
* Bonus Programs and Incentives
* Bi-Weekly Pay
* Holiday Pay Opportunities
* Shift Differentials
* Paid On-The-Job Training
* Development & Career Advancement Opportunities
* After training, employees will be assigned to a shift that may be significantly different than their training shift. New employees will remain on that shift until an open shift becomes available and they may bid for that shift. arenaflex is a 24/7 operation, and we will always have customers that need us.
**Apply Now:**
Apply now to schedule an in-person interview and receive an on-the-spot job offer! Paid training with no prior call center experience required. arenaflex's top priority is their commitment to employee and passenger safety. To see more information about arenaflex's approach to ensuring safety in response to COVID-19, please visit our website: https://arenaflex.com/travel-updates
**Job Requirements:**
* High school diploma, GED, or High School Equivalency
* Consistently makes safety and security, of self and others, the priority
* Ability to communicate effectively
* Embraces diverse people, thinking, and styles
* Be at least 18 years of age
* Reliable and committed to maintaining excellent attendance, performance, self-motivation, and goal attainment
* Computer skills and comfort navigating web-based and reservation software applications
* Successfully pass a pre-employment background check and drug test
* Preferred qualifications include at least one year of providing customer service
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