**Join arenaflex, a leading sports wagering and online casino games company, in their quest to revolutionize the gaming industry!**
Are you passionate about sports and customer service? Do you thrive in a fast-paced environment where no two days are the same? Are you available to work weekdays and weekends during overnight shifts? If so, we want to hear from you! arenaflex is seeking highly motivated and driven Customer Service Agents to join our team in Cherry Hill, New Jersey.
**About the Role**
As a Customer Service Agent at arenaflex, you will be the face and voice of our digital sportsbook operations across the country. You will be responsible for providing exceptional customer experiences to our patrons through live chat, email, and phone. You will have the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment.
**Key Responsibilities:**
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported.
* Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and resolve issues efficiently.
* Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
* For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel.
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Deliver exceptional performance results in customer satisfaction and contact handle times.
* Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintain a strong track record for punctuality and attendance.
* Perform other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that arenaflex operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
* Opportunity to work with a leading sports wagering and online casino games company.
* Collaborative and dynamic team environment.
* Professional development and growth opportunities.
**Work Environment and Culture**
arenaflex is committed to creating a fun, relaxed, and inclusive work environment where our employees can thrive. Our team is passionate about sports and customer service, and we're looking for like-minded individuals to join our ranks. We offer a competitive compensation package, comprehensive benefits, and education and conference reimbursements. Our employees are our greatest asset, and we're committed to providing them with the resources and support they need to succeed.
**How to Apply**
If you're passionate about sports and customer service, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! Please submit your application through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
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