At arenaflex, we're on a mission to revolutionize the way we support our partners and customers. As an Experienced Customer Service Agent – Partner Support Specialist, you'll play a vital role in delivering exceptional service, building strong relationships, and driving business growth. If you're passionate about conflict resolution, team collaboration, and stakeholder satisfaction, we want to hear from you!
**Your Legacy at arenaflex**
As a Partner Support Specialist, your legacy is the transformation of complex inquiries into successful outcomes. You'll strengthen trust, improve workflows, and contribute to long-lasting partnerships. Your work will have a direct impact on arenaflex's success, and we're excited to have you join our team!
**Key Responsibilities**
As a Partner Support Specialist, you'll be responsible for:
Short-Term Objectives (First 2 Months)
* Achieve cross-training in arenaflex's essential platforms, including CSS, Hero, LYFT, and InContact.
* Perform inbound and outbound calls/chats to resolve inquiries from partners and executives.
* Cross-train for case creation and effectively perform Job Management (JM) tasks by identifying the root cause of the issue.
* Understand workflows and ensure proper escalation paths are followed.
Mid-Term Objectives (Next 4 Months)
* Demonstrate the ability to make independent, executive decisions when handling cases.
Long-Term Objectives (6-8 Months)
* Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases.
Ongoing Responsibilities
* Ensure timely and accurate execution of all tasks within assigned workload.
* Continue to build a strong foundation with partners, fostering ongoing trust and collaboration.
* Demonstrate accountability in all deliverables.
**Who You Are**
To succeed in this role, you'll need:
* A minimum of 2 years of experience in conflict resolution.
* A minimum of 1 year of experience in cross-functional team collaboration.
* Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction.
* Chat experience with the ability to manage multiple conversations simultaneously.
* Typing Speed: Minimum of 50 WPM
* Experience communicating with higher leadership, including partners, executives, and senior management.
* Proven ability to critically think through challenging or vague situations to reach effective resolutions.
* Demonstrated experience documenting cases clearly and effectively for diverse audiences.
* Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment.
**Key Competencies**
As a Partner Support Specialist, you'll be the go-to person for resolving complex partner and executive inquiries. You'll need:
* Strong communication skills, both written and oral, to engage with stakeholders at all levels, including senior leadership.
* Comfort working in a high-pressure, fast-paced environment where priorities shift rapidly.
* Proficiency in proactively managing VIP cases and fostering strong relationships with partners and executives.
* The ability to excel under pressure while maintaining a stakeholder-first approach.
**The Nitty Gritty**
* Location: This position is remote, and you have the option of working from anywhere in the U.S. (outside of California).
* Manager: You'll report to the Partner Support Queue Supervisor.
* Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
* Benefits: arenaflex offers a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits. You'll also receive 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service.
**Our Fair Hiring Practices**
At arenaflex, we celebrate diversity, equity, and inclusion. We're an equal opportunity employer, and we don't discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you! Apply now through our website:
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**About arenaflex**
arenaflex is a leading provider of innovative solutions for the mobility assistance industry. We're committed to delivering exceptional service, building strong relationships, and driving business growth. Join our team and be part of a dynamic and supportive environment that values diversity, equity, and inclusion.
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