**Join arenaflex, a leading global live-entertainment discovery tech platform, as we revolutionize the way people experience culture and entertainment.**
At arenaflex, we're passionate about creating a world where everyone has access to unique and unforgettable experiences. Our cutting-edge technology empowers entertainment and event creators to reach new audiences, while our global community of over 125 million people discovers new experiences in their local city. As a Customer Service Agent on our night shift team, you'll play a vital role in ensuring our customers receive exceptional support and service, even in the early hours of the morning.
**About the Role:**
As a Customer Service Agent, you'll be the face of arenaflex, providing top-notch support to our customers through phone, email, and social media. Your primary responsibility will be to resolve any incidents that arise on a daily basis, ensuring that our customers receive accurate, valid, and complete information. You'll also be responsible for handling customer complaints, providing solutions and alternatives, and following up to ensure resolution.
**Key Responsibilities:**
* Provide exceptional customer service through phone, email, and social media, resolving incidents and ensuring high-quality communication with clients
* Manage and efficiently handle incoming calls and chats, prioritizing tasks to ensure timely and effective resolution
* Provide accurate and complete information using the right methods and tools
* Handle customer complaints, provide solutions and alternatives, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers and provide exceptional service
* Perform parallel work for the Department of Operations, adapting to changing priorities and deadlines
**Schedule:**
* Night shift: 00:00 am - 8:00 am, 5 days a week, with a 30-minute break
* Flexible schedule to accommodate changing priorities and deadlines
**About You:**
* Previous experience in User Support or Customer Service positions is highly valuable
* Previous experience using Zendesk is preferred
* High English language proficiency (oral and written) and fluency in Spanish or English
* Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
* Excellent communication and interpersonal skills
* Solution-oriented and reliable professional with excellent time-management skills
* Flexible and adaptable, with the ability to work in a dynamic and fast-paced environment
* Decisive and organized, with a passion for delivering exceptional results
* Love being part of a dynamic team in a growing company
**What We Offer:**
* Home office setup, allowing you to work from the comfort of your own space
* Collaborative and inclusive work environment with a young, international team of talented people
* Possibility to receive part of your salary in advance through Payflow
* 40% discount on all arenaflex events and experiences
* Comprehensive health insurance
* Gympass membership for a healthy work-life balance
**Why Join arenaflex?**
* arenaflex is committed to creating an inclusive and diverse workspace where everyone's background and ideas count
* We're passionate about innovation and continuous learning, with a focus on employee growth and development
* Our team is made up of talented individuals from diverse backgrounds, united by a shared passion for live entertainment and discovery
* We're committed to making a positive impact on our community and the world at large
**How to Apply:**
If you're passionate about delivering exceptional customer service and are looking for a dynamic and fast-paced work environment, we'd love to hear from you! Please submit your application through the link below.
Apply Now!
**Equal Opportunities:**
arenaflex is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of background, experience, or qualifications. If you require any accommodations during the selection process, please don't hesitate to contact our Talent team.
**Data Protection:**
arenaflex is committed to protecting your personal data. For more information on how we process your data, please click here: arenaflex - Candidate Privacy Notice.
**Join the arenaflex Team:**
We're excited to welcome talented individuals like you to our team! If you're passionate about live entertainment, discovery, and delivering exceptional customer service, we'd love to hear from you. Apply now and join the arenaflex team!
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