At arenaflex, we're not just a leader in the insurance industry – we're a community of innovators, thinkers, and doers who are passionate about making a difference. With over 30 specialty and property and casualty operations, we offer a unique blend of "small company" culture and "big company" expertise that helps our employees succeed. Our commitment to diversity and inclusion is at the heart of everything we do, and we're dedicated to creating a workplace where all employees feel included, empowered, and enabled to perform at their best.
As a Customer Service Accounting Representative on our Specialty Accounting team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service and driving business results. This entry-level position is perfect for individuals who are looking to start their career in accounting and customer service, and who are eager to learn and grow with a dynamic and forward-thinking organization.
**About the Role**
As a Customer Service Accounting Representative, you'll be responsible for performing a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. You'll work closely with our customers, internal teams, and external agencies to resolve problems, answer questions, and provide billing information, account reconciliation, and billing problem resolution. You'll also be responsible for maintaining accurate records, compiling reports, and following up on delinquent accounts.
**Key Responsibilities**
* Perform a variety of routine and non-routine clerical/accounting functions, in accordance with procedures
* Provide support in one or more areas, including general accounting, accounts receivable, accounts payable, direct bill, and other related functions
* Process and verify cash receipts, cash application, claims, and/or overdue invoices
* Download/retrieve payment information from bank records
* Update and/or keep records, including customer account information, incomplete files, ACH information, and other related data
* Send follow-up inquiries on delinquent accounts
* Compile amounts owed, verify invoices, prepare vouchers, issue checks for payment, and record transactions
* Maintain all payment records
* Provide billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance
* Develop and use working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries
* Follow up on delinquent accounts
* Reconcile payments/receipts with account information
* Gather data to compile reports and/or create ad hoc reports as needed
* Comply with appropriate regulations and/or company policies/guidelines
* Contact other departments and/or outside agencies to resolve problems
* Perform other duties as assigned
**Requirements**
* High School Diploma or equivalent
* Generally, 0 to 2 years of related experience
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
* Proficiency in Microsoft Office, including Excel, Word, and Outlook
* Ability to learn and adapt to new systems, processes, and procedures
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
**Benefits**
At arenaflex, we offer a competitive Total Rewards package that includes:
* Medical, dental, and vision plans starting on day one
* Paid time off (PTO) and paid holidays
* Commuter benefits
* Employee stock purchase plan
* Education reimbursement
* Paid parental leave/adoption assistance
* 401(k) plan with company match
**Why Choose arenaflex?**
At arenaflex, we're committed to giving you the strength and stability you need to succeed. With over 150 years of experience in the insurance industry, we've built a reputation for innovation, specialization, and expertise. Our team of over 8,500 employees is passionate about making a difference, and we're dedicated to creating a workplace where everyone feels included, empowered, and enabled to perform at their best.
**How to Apply**
If you're a motivated and detail-oriented individual who is looking to start your career in accounting and customer service, we encourage you to apply for this exciting opportunity. Please visit our Career Page to learn more about our company culture, values, and benefits. To apply, click on the link below:
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