At arenaflex, we're passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll play a vital role in delivering exceptional experiences to our customers, helping them stay connected to what matters most. If you're a true consultative salesperson with a passion for technology and a drive to provide outstanding customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a community of talented individuals who share a common goal: to make a positive impact on the world. Our V Team is a dynamic group of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll answer incoming calls from customers, responding to requests about installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
**Key Responsibilities:**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.
**Essential Qualifications:**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications:**
* Experience working in a remote environment
* Familiarity with arenaflex's products and services
* Proven track record of meeting sales goals and delivering exceptional customer service
**What We Offer**
At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
**Work Environment and Culture**
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, innovation, and customer-centricity. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
**Compensation and Benefits**
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our V Team and make a positive impact on the world. Apply now and take the first step towards a rewarding career with arenaflex!
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