At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by delivering the fastest and most reliable network in the country. We're a place where creativity, impact, and innovation thrive, and where our team members can learn, grow, and thrive in a dynamic and supportive environment.
**Join the arenaflex Team Life**
If you're a sales and customer service professional who is driven by a passion for delivering exceptional experiences, we want to hear from you! As an Experienced Customer Sales and Service Representative on our team, you'll have the opportunity to work with America's fastest and most reliable network, helping our customers stay connected to what matters most. You'll be part of a community that values listening, leading, and believing in the power of human connection.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience by:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
* A customer-centric individual who takes a deep interest in learning about customers, business challenges, and industry trends
* A fast-paced and urgent individual who can manage incidents and juggle multiple priorities
* An empathetic and effective communicator who can diffuse sensitive situations
* A driven individual who takes real ownership of customer concerns and is committed to providing exceptional customer service
* A sales professional who is comfortable meeting daily sales goals and helping customers stay connected to what matters most
**Even Better If You Have**
* A related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**What We Offer**
As an arenaflex team member, you'll enjoy:
* Competitive pay and benefits
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* A comprehensive training program to help you succeed in your role
**Work Environment and Company Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our company culture values innovation, creativity, and impact, and we're committed to creating a workplace that is inclusive, diverse, and supportive of our team members' well-being.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of something bigger than yourself.
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