At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a team of problem-solvers, creatives, and leaders who are driven by a shared purpose: to empower individuals and organizations to achieve their goals and pursue their passions.
As an Experienced Customer Sales and Service Representative at careerzynith, you'll play a critical role in delivering exceptional customer experiences that exceed our customers' expectations. You'll be the face of our brand, working closely with customers to understand their needs, provide personalized solutions, and build lasting relationships. If you're a sales and customer service professional with a passion for technology and a drive to succeed, we want to hear from you!
**What You'll Be Doing**
As a Customer Sales and Service Representative at careerzynith, you'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a team player who takes a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting or exceeding sales goals
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with careerzynith's products and services
**What We Offer**
As an Experienced Customer Sales and Service Representative at careerzynith, you'll enjoy a comprehensive benefits package that includes:
* Competitive salary and incentives
* Comprehensive health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
As a remote worker, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a team of diverse individuals who are committed to making a positive impact in our communities and in the lives of our customers.
**Compensation and Benefits**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
If you're a motivated and results-driven sales and customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the careerzynith team!