At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. We're a place where you can share your ideas freely, learn, grow, and thrive in a culture that values empathy, creativity, and impact. If you're looking for a career that's more than just a job, join the arenaflex team and discover a world of possibilities.
**About arenaflex**
arenaflex is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. We're a company that's driven by innovation, creativity, and a passion for making a difference in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
**Your Role in arenaflex**
As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, providing top-notch service to customers who rely on us for their communication needs. Your superior sales and customer service skills, combined with your excitement for technology, will make you a valuable asset to our team.
**Responsibilities**
Your responsibilities will include, but are not limited to:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
* Responding to requests from customers about arenaflex products and services.
* Verifying service order accuracy and completeness and making corrections/changes, as needed.
* Negotiating the collection of overdue bills.
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
* Managing various systems and work tools while engaging on the phone with customers.
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience.
* Customer Service call center experience.
* Previous collections experience.
* Experience with selling products and services.
* Customer service skills.
* Demonstrated ability to communicate with detail and precision.
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment.
* Proven track record of meeting or exceeding sales goals.
* Strong problem-solving and analytical skills.
* Ability to work in a team environment and collaborate with colleagues.
* Experience with CRM software and other customer service tools.
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our culture is built on empathy, creativity, and a passion for making a difference in the world. We're committed to creating a workplace that's inclusive, diverse, and empowering.
**Benefits and Compensation**
We offer a comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our total rewards package is designed to help you move forward in your career and in areas of your life outside of arenaflex. The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, with the potential to earn more in an incentive-based role.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Join the arenaflex Team**
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. If you're looking for a career that's more than just a job, join the arenaflex team and discover a world of possibilities.
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