At arenaflex, we're committed to delivering innovative solutions that transform the lives of patients and healthcare professionals worldwide. As a global leader in commercial solutions, we're dedicated to helping biopharma, medical device, and diagnostic companies bring their therapies to those who need them most. Our teams are passionate about making a difference, and we're looking for a talented Customer Experience Manager to join our Central/West Remote Sales team.
**About arenaflex**
arenaflex is the world's largest Commercial Sales & Medical Solutions (CSMS) organization, dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has over 10,000 field professionals in more than 30 countries, addressing physician and patient needs. Our team is evolving the way we operate, designing a business model that responds to fast-changing customer needs and delivers the right solutions at the right time.
**Your Role**
As a Customer Experience Manager, you'll play a critical role in determining clear goals, actions, and measures to deliver customer-centric solutions for the delivery of Synvisc and Synvisc One. You'll operate strategically in prioritized accounts, engaging key stakeholders in a specific geography to increase the number of patients benefiting from our medicine. Your expertise in Key Account Management will help you implement a local plan, gather insights, and turn them into potential initiatives for customer groups, driving growth, profitability, and customer experience.
**Key Responsibilities**
* Grow 100-200 key Synvisc accounts through proactive account management, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.
* Manage existing contracts to ensure ordering in line with tier pricing structure.
* Place customer orders and direct customers to Specialty Distributor selling platforms.
* Prospect new business opportunities and create new customer agreements.
* Maintain Account Map and Contact Tool and monitor account performance.
* Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
* Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.
**Essential Qualifications**
* Valid Driver's License.
* A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
* Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
* Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
* History of successfully influencing customers using virtual tools and resources.
* Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
* Demonstrated ability to learn and apply technical and scientific product-related information.
* Highly organized with strong account management skills.
* Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
* Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.
**Preferred Qualifications**
* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
* Strong organizational skills with the ability to adapt to change in a fast-paced environment.
**Technical Skills**
* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
* Experience with Power BI and Veeva CRM.
* Education: BA/BS Degree required.
* Language Requirements: Fluency in English.
* Physical Requirements: n/a.
* Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
* Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
**What's in it for you?**
arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:
* Access to industry-leading training and development programs.
* Opportunities to work on high-profile projects and collaborate with cross-functional teams.
* A culture that encourages innovation, creativity, and experimentation.
* A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401k and tuition assistance.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and customer-centricity. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a workplace that is inclusive, diverse, and supportive of all employees.
**Compensation, Perks, and Benefits**
The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
**How to Apply**
If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunities**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
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