At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a passion for travel, and thrive in a fast-paced environment, we want to hear from you.
**Join arenaflex and be part of a global community that's dedicated to backing our customers, communities, and each other.**
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. As a colleague at arenaflex, you'll have the opportunity to learn and grow in a dynamic and supportive environment, with access to a wide range of benefits and programs that support your personal and professional development.
**The Role**
As a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand. You'll work closely with your colleagues to deliver exceptional service, creating innovative solutions to meet the needs of our premium customers. Your passion for travel, combined with your exceptional communication skills and ability to listen to customers' needs, will result in high satisfaction from the customer with the service they receive.
**Key Responsibilities**
* Welcome and provide access to Card Members upon arrival at reception
* Take ownership of the customer's experience from beginning to end, ensuring that every interaction is exceptional
* Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members
* Employ the Customer First philosophy in meeting customers' needs and expectations
* Provide concierge and lifestyle recommendations, as well as travel consultation and minimal reservation assistance
* Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners
**Lounge Hours of Operation**
Our lounge is open from 05:30AM - 9:00PM Monday - Sunday, with hours subject to change due to business need.
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* Minimum of 1 year recent experience servicing premium customers
* Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* Ability to listen to customers' needs, offering confident recommendations that result in high satisfaction
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* Ability to rely and collaborate with colleagues in a fast-paced, team environment
* Ability to make decisions quickly and effectively, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and be resilient
* Ability to work flexible shifts, including nights, weekends, and holidays
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits**
* $20.00 to $22.12 hourly + bonus + benefits
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**About arenaflex's Culture and Values**
At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe in the importance of diversity and inclusion, and we're dedicated to making our workplace a welcoming and respectful environment for all colleagues. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience.
**Why Join arenaflex?**
* Be part of a global community that's dedicated to backing our customers, communities, and each other
* Have access to a wide range of benefits and programs that support your personal and professional development
* Work in a dynamic and supportive environment that's committed to excellence
* Have the opportunity to learn and grow in a company that's passionate about innovation and customer experience
* Be part of a team that's dedicated to making Membership come to life every day
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a passion for travel, we want to hear from you. Apply now to become a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge.
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