As a Customer Experience Champion II at arenaflex, you will play a pivotal role in shaping the future of customer interactions and driving business growth. arenaflex is a leading provider of innovative solutions, and we're seeking a talented individual to join our team in Temple Terrace, FL. If you're passionate about delivering exceptional customer experiences, have a knack for sales, and are eager to grow with a dynamic organization, this role is perfect for you.
**About arenaflex**
arenaflex is a forward-thinking company that empowers people to live, work, and play by connecting them to what brings them joy. We're a diverse network of individuals driven by our shared ambition to shape a better future. Our team is passionate about innovation, creativity, and impact, and we're committed to making a positive difference in the world. At arenaflex, you'll have the opportunity to learn, grow, and thrive in a collaborative and dynamic environment.
**What You'll Be Doing**
As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. Your day-to-day activities will involve:
* Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
* Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
* Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
* Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
* After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
* Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets
**Where You'll Be Working**
You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year). The location is Temple Terrace, FL (7701 Telecom Pkwy).
**What We're Looking For**
To succeed in this role, you'll need to have:
* A Bachelor's degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a track record of meeting or exceeding revenue goals
* Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
* The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
* Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided
**Even Better If You Have**
* A degree
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
* Experience troubleshooting hardware, software, applications, network, and device issues
* Experience promoting and upselling products or services
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location
**Home Office Requirements**
In this remote role, you'll work from home with occasional in-person meetings and training. Home office must be located within the contiguous United States. Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable. A dedicated quiet and private workspace. arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements. The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**Expected Salary and Location**
The expected salary for this role is competitive and based on experience. The location is Temple Terrace, FL.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we encourage you to apply for this exciting opportunity. To learn more and apply, please visit our website or click the link below.
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