At arenaflex, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. As a leading healthy aging platform, we're dedicated to delivering engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With the support of leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron, we're committed to making a lasting impact on the lives of our members.
We're now seeking a highly motivated and results-driven Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a vital role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. If you're passionate about healthy aging, have excellent communication skills, and are eager to make a difference, we encourage you to apply for this exciting remote opportunity.
**About the Role**
As a Customer Experience Associate, you'll be responsible for conducting daily outreach via phone, text, and email to new and existing members. Your primary goal will be to enroll 25% or more of all connected leads and ensure that 25% or more of all connected members take a class within one week of an engagement outreach. You'll also be expected to maintain a customer satisfaction score of 92% or higher.
**Key Responsibilities**
* Actively conduct outreach via phone, text, and email daily to new and existing members
* Successfully complete over 100 outbound calls per day
* Enroll 25% or more of all connected leads
* Ensure 25% or more of all connected members take a class within one week of an engagement outreach
* Maintain 92% or higher customer satisfaction score
**Essential Qualifications**
* 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
* Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate the value proposition of arenaflex's technology product and program
* Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and Zendesk)
* Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
* Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to "connect the dots" so previous experiences can be applied in new contexts
**Preferred Qualifications**
* Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup)
* We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges, and will help us build a best-in-class company that will change what it means to age.
**What We Offer**
At arenaflex, we're committed to creating an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.
**Compensation**
We're committed to an inclusive, consistent, and equitable approach to compensation. This position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.
**Why Join arenaflex?**
* Be part of a mission-driven organization that's revolutionizing healthy aging
* Work with a talented and diverse team that's passionate about making a difference
* Enjoy a flexible, remote work environment that allows you to work from anywhere
* Develop your skills and expertise in a fast-paced, dynamic environment
* Participate in ongoing learning and development opportunities to help you grow professionally and personally
**How to Apply**
If you're excited about this opportunity to join our Member Experience Team, please submit your application through our website. We can't wait to hear from you!
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