At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. Our livestream shopping platform and marketplace is backed by top investors, including Andreessen Horowitz, Y Combinator, and CapitalG, and we're committed to our values of innovation, customer obsession, and teamwork. As a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany, and we're growing rapidly.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Our platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others. And, we're hiring forward-thinking problem solvers across all functional areas to help us achieve our mission.
**About the Role**
The Customer Experience team is at the heart of arenaflex, responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be tasked with ensuring that our customers get the product they ordered as fast as possible. If something goes wrong, you'll be the one to make it right. Your primary goal will be to provide an exceptional customer experience, resolving all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner.
**Key Responsibilities:**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
* Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner.
* Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
* Work with other departments to troubleshoot, research, and resolve open questions.
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
**You**
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:
* 2+ years of Support experience handling email and/or chat services.
* Weekend availability required.
* Understanding of Ecommerce and Marketplace operations.
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
* Obsession with customers / being customer-first / serving customers.
* Proactive problem-solver and process-improver.
* Knowledge of Collectibles is a plus.
* Bachelor's degree or college experience preferred.
* Previous start-up experience is a plus.
**Team Environment**
As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment. You'll work closely with other departments to troubleshoot, research, and resolve open questions. Our team is committed to innovation, customer obsession, and teamwork, and we're looking for someone who shares these values.
**Compensation and Benefits**
We offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. Our benefits package includes:
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If you're a motivated and customer-obsessed individual who is eager to join a fast-paced and innovative company, please apply to this role. We can't wait to hear from you!
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