**Join arenaflex, a pioneering eyewear company, in shaping the future of customer experience and vision for all.**
Are you a passionate and creative problem-solver with a knack for delivering exceptional customer service? Do you thrive in a dynamic, remote work environment where innovation and inclusivity are at the forefront? If so, we invite you to join arenaflex as a part-time Customer Experience Advisor, based in Nashville, TN.
**About arenaflex**
arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything from product design to customer experience. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.
**Our Impact**
Since our launch in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. But our impact goes beyond just products – for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries, empowering eight million people to learn, work, and achieve better economic outcomes.
**The Role**
As a part-time Customer Experience Advisor, you'll play a critical role in delivering nothing-but-wonderful customer service to our customers across the globe. You'll be the face of arenaflex, representing our brand and values in every interaction. Your responsibilities will include:
* Delivering exceptional customer service via email and live chat, ensuring that every customer interaction is a positive and memorable experience
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Identifying trends and pain points, and developing creative solutions to optimize each customer's experience
* Collaborating with your team to resolve customer issues and provide exceptional support
**Who We're Looking For**
We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer service. You'll be a creative and innovative problem-solver who can think outside the box and adapt to new situations. You'll be a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience. You'll be eager to learn new technology systems and procedures, and able to juggle multiple tasks at once while remaining extremely organized and attentive to detail.
**Requirements**
* Ability to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Ability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Availability evenings and weekends, including during the holiday season
* Reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Preferred Qualifications**
* Customer service experience
* Experience working from home
**What We Offer**
* Competitive hourly rate of $13.00
* Opportunity to work with a pioneering eyewear company that's shaping the future of customer experience and vision for all
* Collaborative and inclusive work environment that values creativity, innovation, and diversity
* Professional development opportunities to help you grow and succeed in your career
* Access to our annual Impact Report and Racial Equity Strategy, which outlines our commitment to transparency and equity
* A chance to be part of a company that's making a real difference in people's lives
**How to Apply**
If you're passionate about delivering exceptional customer service and shaping the future of customer experience, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values creativity, innovation, and diversity.
**Note**
arenaflex requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. We will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.
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