At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and helping us achieve our goal of making vision accessible to all. If you're passionate about creating memorable experiences, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!
**What You'll Do:**
As a Customer Experience Advisor at arenaflex, you'll be responsible for:
* Delivering top-notch customer service through email and live chat interactions, ensuring every customer feels valued and supported
* Mastering our internal management system to efficiently process sales orders and maintain strong relationships with customers
* Collaborating with teammates, management, and other departments using our internal communication software to drive seamless communication and teamwork
* Identifying opportunities to optimize customer experiences and developing creative solutions to address even the smallest pain points
**Who You Are:**
We're looking for a self-starter who takes pride in their work, is a creative problem-solver, and possesses excellent communication skills. If you're:
* A motivated and organized individual who can juggle multiple tasks with ease
* Proficient in navigating multiple tabs and windows, with a knack for keyboard shortcuts
* Able to stay energized and motivated in a high-volume work environment with limited supervision
* Excited to represent arenaflex and facilitate meaningful customer interactions
* A team player who thrives in a remote work environment
**Requirements:**
To succeed in this role, you'll need to:
* Attend a virtual two-week onboarding program via Google Meet video calls
* Have a quiet workspace with minimal noise, where you can fulfill your shifts
* Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit:**
While not required, experience in customer service and working from home are definite plus factors in this role.
**About Us:**
arenaflex was founded on a mission to inspire and impact the world with vision, purpose, and style. We're committed to reimagining everything that a company and industry can be, and we're driven to make a greater impact. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.
**Our Culture:**
At arenaflex, we believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're committed to inclusive behaviors and equitable systems, and we're proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.
**Benefits:**
As a Customer Experience Advisor at arenaflex, you can look forward to:
* Competitive hourly rate of $13.00
* Opportunities for career growth and professional development
* Flexible, remote work arrangement
* Access to our internal management system and communication software
* Collaborative and dynamic work environment
* Opportunities to connect with colleagues through employee resource groups
* A chance to make a meaningful impact in the lives of our customers
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, please apply through our website. We can't wait to hear from you!
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