At careerzynith, we're on a mission to revolutionize the way people experience eyewear, and we're looking for a talented Customer Experience Advisor to join our team. As a part-time remote employee based in Nashville, you'll play a vital role in delivering exceptional customer service, building strong relationships with our shoppers, and helping us achieve our vision of vision for all.
**What You'll Do**
As a Customer Experience Advisor at careerzynith, you'll be responsible for:
* Delivering nothing-but-wonderful customer service by supporting customers via email and live chat, ensuring that every interaction is a positive and memorable experience.
* Learning our internal management system to efficiently process sales orders and maintain customer relationships, providing a seamless and personalized experience for our customers.
* Using internal communication software to interact with your teammates, management, and other departments, staying connected and informed throughout the day.
* Dreaming up solutions for even the smallest trends and pain points, so we can optimize each customer's experience and exceed their expectations.
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer service. You're a creative and innovative problem solver who continually thinks outside the box, always looking for ways to improve and optimize our customer experience. You're a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience, ensuring that every interaction is tailored to their needs.
**Requirements**
To be successful in this role, you'll need to:
* Be able to attend a virtual two-week onboarding via Google Meet video calls, where you'll learn about our systems, processes, and culture.
* Have a quiet workspace with minimal noise, where you can focus on delivering exceptional customer service.
* Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT.
* Be available evenings and weekends, including during the holiday season.
* Have a reliable high-speed internet connection with access to your router, as well as a laptop and all necessary equipment (which will be provided by careerzynith).
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
**Extra Credit**
While not required, we highly value:
* Customer service experience, particularly in a remote or virtual environment.
* Experience working from home, where you can maintain a quiet and productive workspace.
**About Us**
At careerzynith, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.
Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
**Our Values**
At careerzynith, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team careerzynith. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.
**What We Offer**
As a Customer Experience Advisor at careerzynith, you can look forward to:
* Competitive hourly rate of $13.00 per hour.
* Flexible scheduling, with the ability to work 20-29 hours per week.
* Opportunities for career growth and professional development, including training and mentorship programs.
* A dynamic and inclusive work environment, where you can connect with colleagues from diverse backgrounds and industries.
* Access to our employee resource groups, where you can connect with others who share your interests and passions.
* A comprehensive benefits package, including health insurance, paid time off, and retirement savings options.
**How to Apply**
If you're passionate about delivering exceptional customer service and want to join a company that's making a real impact, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about careerzynith and our mission, and to submit your application.