At arenaflex, we're revolutionizing the way organizations store, manage, and analyze their data. As a leader in high-performance, hyper-scale object storage, our commercial offering, AIStor, is designed to tackle the exascale data infrastructure challenges presented by modern AI workloads. With a strong presence in the F100 and powering many of the largest private cloud AI deployments worldwide, we're seeking an exceptional Customer Engineer to join our team.
**About arenaflex**
arenaflex is a cutting-edge technology company that's pushing the boundaries of innovation in the cloud-native object storage space. Our mission is to empower organizations to unlock the full potential of their data, and our team is dedicated to delivering world-class solutions that meet the evolving needs of our customers. If you're passionate about technology, customer success, and collaboration, we'd love to hear from you.
**Job Summary**
As a Customer Engineer at arenaflex, you'll be responsible for owning the end-to-end technical relationship with our customers, working closely with our engineering, support, and sales teams to ensure a seamless experience. You'll develop strategies to improve technical enablement and onboarding, work with customers to minimize time and friction, and create scalable and repeatable playbooks. If you're an out-of-the-box thinker with a bias for action, a strong technical background, and excellent customer-facing skills, we encourage you to apply.
**Key Responsibilities**
* Build and own technical relationships with customers to gain trust and become a customer advocate
* Develop strategies to improve technical enablement and onboarding of customers
* Strategize and work with customers on the journey to production while minimizing time and friction
* Develop scalable and repeatable playbooks
* Monitor customer health and track progress against strategy and priorities
* Work with the business team to maintain and grow customers organically
**Your Skills and Experience**
To succeed in this role, you'll need:
* 8-15 years of relevant work experience in core engineering, site reliability engineering (SRE), solutioning, and customer success in cloud-native space
* Expertise in working with customers while influencing, empathizing, building relationships, and managing expectations
* Out-of-the-box thinking and problem-solving skills, with a bias for action
* Deep technical knowledge of Kubernetes and Linux troubleshooting and administration
* Familiarity with cloud compute, virtualization, networking, security, monitoring, storage technologies, data protection, and disaster recovery procedures in a cloud environment
* Hands-on experience with on-prem and cloud-based deployment, configuration, and maintenance
* Scripting knowledge using shell, python, etc. Experience with automation using Ansible, Terraform, or Chef
* Strong familiarity with a broad set of cloud technology and architecture, including big data, analytics, hadoop, AI/ML, SaaS, object storage, S3, databases (MongoDB, SQL Server, Snowflake), multi-cloud, datastore, data lake, software-defined storage, Git, logging, monitoring, CI/CD, etc.
* Ability to learn new platforms and technologies quickly to become a subject matter expert
* Motivated self-starter who thrives in complex and challenging environments
* Exceptional analytical, project management, organizational, and interpersonal skills
* Experience working in a startup environment and comfort with a highly dynamic team environment
* Ability to excel in cross-group collaboration and drive deliverables with individuals inside and outside the organization
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Engineer, you'll have the opportunity to:
* Work with a talented team of engineers, support, and sales professionals who are passionate about delivering world-class solutions
* Develop your technical skills and expertise in cloud-native object storage and related technologies
* Collaborate with customers to understand their needs and deliver tailored solutions that meet their evolving requirements
* Contribute to the development of scalable and repeatable playbooks that drive customer success
* Enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development
**Equal Opportunity Policy (EOP)**
arenaflex is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
If you're a motivated and experienced Customer Engineer who is passionate about delivering exceptional customer experiences, we encourage you to apply to this exciting opportunity at arenaflex.
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