At arenaflex, we're dedicated to unlocking the power of data through analytics, creating a better tomorrow for our clients and our team members. With a global presence and a diverse team of over 6,000 passionate individuals, we're committed to helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. If you're a bold and diverse thinker looking for a challenging and rewarding role, we invite you to join our team and be part of our award-winning culture.
**About the Role**
As an Experienced Customer Consultant at arenaflex, you'll play a critical role in the successful enablement and onboarding of Finance product solutions for customers requiring a complex onboarding experience. You'll be responsible for delivering against and fulfilling contractual requirements for signed agreements with a larger value for arenaflex products and services. This role is focused on implementing arenaflex Receivables Intelligence GETPAID in partnership with the FIS team to transform and automate financial operations, delivering a high-quality customer experience with solid ROI.
**Key Responsibilities**
* Own onboarding and implementation activities and work directly with customers to enable them to get up and running on new solutions as close to the point of sale as possible. Make sure customers understand the product, training options, and can successfully use the product as a result of engagement during the onboarding process.
* Conduct check-ins with customers to review the use of the solution within 30 days of onboarding and implementation.
* Provide value-added services and identification of continuous improvement initiatives. Customize best demonstrated practices to satisfy specific goals and outcomes.
* Be the point person for customer assistance during the onboard phase. Act as a solutions expert to triage and coordinate resolution on difficult situations.
* Contribute to the team's success by creating and/or updating documentation, team processes, and knowledgebase.
* Collaborate with customers and account teams in a professional manner to ensure successful completion of onboarding of the customer.
* Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post-onboarding through renewal.
* Communicate status to customers and internal team members, updating Salesforce with status, escalating issues, and asking for help when needed.
* Leverage tools such as project plans, RAG status reports, and weekly synopsis reports to manage and communicate project status to all levels of customers' organizations.
* Provide input to Lines of Business for product roadmap.
* Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding and implementation phase.
**Key Requirements**
* Bachelor's degree and a minimum of 8 years of related experience.
* Strong project management skills, with proven ability to manage several complex projects simultaneously.
* Solid logical thinking, problem-solving, customer-focused, high attention to detail, analytical, and time management skills.
* Results-oriented individual, able to handle multiple and/or complex priorities in a fast-paced, dynamic environment.
* Ability to train and transfer knowledge and skills to customers as well as more junior members of the team. Be on the forefront for product changes and continued learning.
* Proficiency in data and match analysis. Understanding of external data related to finance and quote-to-cash use cases. Ability to view, extract, transfer, store, recall, and manipulate data files.
* Strong team building skills. Ability to encourage and enable people to work together as a team and effectively manage conflict resolution to drive a successful outcome.
* Strong verbal, presentation, and written skills required, with the ability to communicate to a variety of customer audiences.
* Proficiency in Microsoft Office Suite.
* Show an ownership mindset in everything you do. Be a problem solver, be curious, and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
* Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs.
* Where applicable, fluency in English and languages relevant to the working market.
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Some of the benefits we offer include:
* Generous paid time off in your first year, increasing with tenure.
* Up to 16 weeks 100% paid parental leave after one year of employment.
* Paid sick time to care for yourself or family members.
* Education assistance and extensive training resources.
* Do Good Program: Paid volunteer days and donation matching.
* Competitive 401(k) and Employee Stock Purchase Plan with company matching.
* Health and wellness benefits, including discounted Wellhub membership rates.
* Medical, dental, and vision insurance for you, spouse/partner, and dependents.
* Learn more about our benefits: [insert link].
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a better tomorrow for our clients and our team members. We're committed to fostering a culture of innovation, creativity, and growth. If you're a bold and diverse thinker looking for a challenging and rewarding role, we invite you to join our team and be part of our award-winning culture.
**How to Apply**
If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you!
**Equal Employment Opportunity (EEO)**
arenaflex provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found [insert link]. Pay transparency nondiscrimination statement/posting - OFCCP's pay transparency policy can be found [insert link]. We participate in E-Verify - The current poster can be found [insert link].
**Accommodations Information for Applicants with Disabilities**
arenaflex is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with arenaflex, please send an e-mail to [insert email] to let us know the nature of your accommodation request and your contact information.
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