As a dedicated and compassionate individual, we invite you to join arenaflex, a renowned organization recognized by FORTUNE magazine as one of the "100 Best Companies to Work For." Our award-winning Contact Center has been honored as a Center of Excellence and named one of the Top 50 Contact Centers in North America. We are seeking an experienced Customer Care Specialist to join our Back Up Care team, where you will play a vital role in supporting employees of our client companies by providing solutions for their child care needs.
**About arenaflex**
arenaflex is a leader in the industry, committed to delivering exceptional services and creating a supportive work environment for our employees. Our mission is to empower individuals to thrive in their careers and personal lives. We believe in fostering a culture of inclusivity, respect, and open communication, where every team member feels valued and supported.
**Role Overview**
As a Customer Care Specialist, you will be the primary point of contact for employees seeking child care solutions. You will handle inbound calls or place outbound calls to internal networks, ensuring that employees can continue their workday without disruption. Your primary responsibilities will include:
### Key Responsibilities
* Assist employees in finding alternative child care solutions when their regular providers are unavailable.
* Document phone conversations accurately and communicate effectively with team members.
* Utilize Dynamics CRM for internal notes and communication.
* Provide exceptional customer service, ensuring that employees feel supported and valued.
* Collaborate with internal teams to resolve complex child care issues.
* Stay up-to-date with industry trends and best practices in child care solutions.
### Qualifications
To succeed in this role, you will need:
* A high school diploma or equivalent.
* Minimum 1-year experience in customer service, help-desk, and/or call center.
* Proficiency in basic Microsoft Outlook and computer skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving skills and attention to detail.
* Ability to maintain confidentiality and handle sensitive information.
### Work Environment
As a Customer Care Specialist, you will have the opportunity to work in a dynamic and supportive environment. You will have the option to work on-site in our new Broomfield office or remotely after 30 days. Our office hours are Monday to Sunday, 9 hours a day, between 8am-6pm. If you choose to work remotely, you will have the flexibility to work any shift, including evenings, overnights, and weekends. You will work 40 hours a week, 5 days a week.
### Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Specialist, you will have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* Collaborative and supportive team environment.
* Recognition and rewards for outstanding performance.
* Access to industry-leading tools and technologies.
### Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
* Hourly rate: $18.75 - $18.75/hr.
* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
### Workplace Type
This is a fully onsite position in Broomfield, CO.
### Application Deadline
This position is anticipated to close on Apr 30, 2025.
### About arenaflex
arenaflex is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. We work with progressive leaders to drive change and activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader, we are committed to delivering exceptional services and creating a supportive work environment for our employees.
### Equal Opportunity Employer
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Join our dynamic team at arenaflex and take the first step towards a rewarding career in child care solutions and support.
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