At arenaflex, we're passionate about creating a workplace where everyone feels welcome and valued. We believe that diversity is a strength, and we're committed to providing equal employment opportunities to all applicants, regardless of their background or identity. If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you!
**About arenaflex**
arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida (Surterra Wellness), Massachusetts (NETA), and Texas. We're a dynamic and rapidly growing organization that's constantly pushing the boundaries of what's possible in the cannabis industry. Our mission is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. We're committed to building a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
**Job Summary**
As a Customer Care Representative at arenaflex, you'll be one of the first points of contact between our company and our customers. You'll act as a brand ambassador, providing exceptional service and support to patients and customers via phone, email, and chat. You'll be responsible for resolving customer inquiries, requests, and complaints in a timely and empathetic manner. If you're a self-motivated, customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you!
**Key Responsibilities**
* Respond to and resolve customer questions, requests, and complaints via phone, email, and chat
* Serve as a patient and company advocate, educator, and ensure patients are serviced promptly with empathy
* Demonstrate good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner
* Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
* Maintain an understanding of our cannabis-based therapeutics, and services provided by the Company
* Educate patients on the processes of registration, renewals, lost registration documents, etc.
* Record specific requests, preferences, and notes concerning patient registration status using appropriate software
* Maintain awareness of patient input and suggest changes to improve service or product
* Maintain patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
* Maintain caregiver paperwork in accordance with the State, maintain tracking in system and communicating changes to physicians
**Experience and Skills**
* Age 21 or over
* High School Diploma or equivalent
* Valid Government-Issued Photo ID
* Customer-focused orientation and a true desire to make every customer happy
* 1+ year Retail/Customer Service experience
* Proficient in Microsoft programs, Word, Excel, Outlook
* Ability to work quickly, prioritize tasks and stay calm under pressure
* Comply with arenaflex's current policies and procedures and applicable state and local laws
**Preferred Qualifications**
* Prior dispensary experience or cannabis knowledge
* Kustomer & Amazon Web Services application knowledge
* 1+ year working in a remote phone center/call center customer care setting/inbound calls
**What You'll Need to Succeed**
* Be self-motivated; micro-managing isn't fun for anyone
* Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
* Can work fast and be flexible; our industry is always changing
* Play nice with others; we collaborate with each other a lot
* Think creatively; sometimes, the "traditional" solution isn't the best one
**What You'll Get**
* Employee discount
* Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
* Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
* Tuition Reimbursement Programs
* Pet Insurance
* Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
**About Our Culture**
At arenaflex, we're united by our vision, mission, and values. Our vision is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our values are:
* Integrity
* Collaboration
* Alignment
* Intentionality
* Accountability
* Agility
We're an Equal Opportunity Employer and we're committed to creating a workplace where everyone feels welcome and valued. We believe that diversity is a strength, and we're committed to providing equal employment opportunities to all applicants, regardless of their background or identity.
**How to Apply**
If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please apply through our website or by clicking the link below.
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