Join careerzynith, a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind.
**About careerzynith**
careerzynith is a pioneering organization that empowers individuals with visual impairments to thrive in the workforce. Our commitment to inclusivity and diversity has led to the creation of a unique and supportive work environment that fosters growth, learning, and success. As a Customer Care Professional on our Contact Center Services Team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our organization.
**The Role You'll Contribute**
Our Customer Care Professionals are the face of careerzynith, providing first-class customer service and completing all necessary data accurately and thoroughly. As a key member of our team, you will be responsible for:
* Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
* Identifying customers' needs, clarifying information, researching every issue, and providing solutions
* Handling and resolving customer questions and issues. Escalating to the next level if needed
* Maintaining and recording proper and accurate documentation of all activities
* Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
* Adhering to company and department policies and procedures
**The Value You'll Bring to the Team**
As a Customer Care Professional, you will bring a unique set of skills and qualities to our team, including:
* Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service
* Bilingual (English/Spanish) communications skills helpful
* Ability to show courtesy and respect to all customers
* Ability to be a team player
* Ability to complete multiple tasks in a fast-paced environment
* Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
* Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers
* Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications
**Minimum Qualifications**
* High school diploma or equivalent required
* Must pass Level II background check
**Preferred Qualifications**
* Some business classes, vocational/technical training preferred
* Previous experience working in a call center environment
* Bilingual (Spanish, Creole) communications skills helpful
* BVI candidates with strong computer skills
**Requirements**
* Must pass Level II background check
* Ability to work flexible hours as needed
* This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.
**Work Environment and Company Culture**
As a Customer Care Professional at careerzynith, you will be part of a dynamic and supportive team that values inclusivity, diversity, and growth. Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements and work-life balance
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* Salary range: $14.00 - $14.50 per hour
* Benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements and work-life balance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or abilities.