At arenaflex, we're on a mission to revolutionize the mortgage industry by providing exceptional customer experiences. As a key member of our team, you'll play a vital role in shaping the future of mortgage lending. We're seeking an experienced Customer Advocate to join our dynamic team, working FULLY REMOTE and enjoying a flexible schedule that suits your lifestyle.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the mortgage industry. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences that exceed our clients' expectations. Our team of experts is dedicated to driving growth, innovation, and excellence in everything we do.
**Job Summary**
As a Customer Advocate at arenaflex, you'll be responsible for processing loan applications, providing exceptional customer service, and ensuring compliance with mortgage lending and applicable investor guidelines. You'll be the primary customer contact, acting as a liaison between the borrower, underwriter, and loan advisor. Your attention to detail, excellent communication skills, and ability to work independently will make you an invaluable asset to our team.
**Key Responsibilities**
* Process loan applications in compliance with mortgage lending and applicable investor guidelines
* Provide periodic status updates and timely return all incoming inquiry calls
* Note all communication and statuses in the Loan Operating System
* Contact borrowers for outstanding documents needed, including items on the Underwriting Terms and Conditions sheet
* Validate the 1003 loan application for completion and accuracy, confirming information entered in the Loan Origination System matches
* Perform duties such as analyzing the loan application, assessing creditworthiness, and reviewing title commitments and fees
* Monitor the loan process and manage proper expectations with clients and sales staff through closing
**Essential Qualifications**
* 3+ years of loan processing experience
* Must have VA and FHA loan experience (ideally with a 30/30/30 split between FHA/VA/conventional)
* Must be comfortable talking to brokers on the phone (80% of the job involves calling brokers to follow up)
* Experience managing 30-50 loans in their pipeline
* Ideally 50/50 split or more heavily focused on re-finance loans
**Preferred Qualifications**
* Experience working with Loan Origination Systems and Loan Operating Systems
* Knowledge of mortgage lending guidelines and regulations
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Strong attention to detail and organizational skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Proficiency in Loan Origination Systems and Loan Operating Systems
* Knowledge of mortgage lending guidelines and regulations
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* Ongoing training and development programs
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* Access to industry-leading tools and technologies
**Work Environment and Company Culture**
As a FULLY REMOTE employee, you'll enjoy a flexible schedule that suits your lifestyle. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a team of experts who are dedicated to driving growth, innovation, and excellence in everything we do.
**Compensation, Perks, and Benefits**
* Competitive salary: $52,000
* Flexible FULLY REMOTE schedule
* Ongoing training and development opportunities
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* Access to industry-leading tools and technologies
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
**How to Apply**
If you're a motivated and experienced Customer Advocate looking for a new challenge, we'd love to hear from you. Please submit your most up-to-date resume and a cover letter outlining your experience and qualifications. We look forward to connecting with you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that reflects the communities we serve. We'll consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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