At arenaflex, we're passionate about empowering Canadian riders with the knowledge and gear they need to hit the road with confidence. As a Customer Advisor, you'll play a vital role in delivering exceptional customer experiences, resolving order processing issues, and providing top-notch support to our customers. If you're a people person with a passion for helping others, we'd love to hear from you!
**About arenaflex**
arenaflex is one of North America's fastest-growing e-commerce stores in the Powersports industry. Headquartered in Montreal, QC, we're a dynamic team of creative, energetic, and highly dedicated individuals representing a diverse range of expertise. Our mission is to provide our customers with the best Powersports merchandise while delivering an elite customer experience.
**Join Our Team**
As a Customer Advisor, you'll be part of a close-knit team that's dedicated to providing sincere and genuinely helpful service. We're looking for someone who shares our passion for customer satisfaction, is eager to learn, and is committed to growth and development. Whether you're a Powersports pro or just starting out, we'll provide you with the tools and training you need to succeed.
**Key Responsibilities**
* Advising and assisting customers by phone and email in resolving order processing issues, such as cancellations, modifications, shipping/billing inquiries, and post-order issues.
* Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities.
* Navigating through multiple computer applications with speed and precision, with an attention to detail.
* Learning the roles and parts of our different departments and utilizing that knowledge to best help our customers.
**What We're Looking For**
* Minimum of one year experience working in an e-commerce or customer service environment (if you feel you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application!).
* Bilingualism: English & French with excellent communication skills, including written and verbal proficiency.
* Solid computer skills/experience, with excellent online research skills.
* No Powersports knowledge is required – we'll provide the foundation of your moto-fu that you'll continue to build and share!
* Strong drive for progression: we want you to succeed, and we'll provide you with access to online learning modules to help you grow professionally.
* Must be locally based in Montreal, QC, and able to commute to our offices when required.
**Benefits**
* We're located within a 5-minute walk from Du College metro (orange line) and offer free parking on-site.
* Health Insurance, including medical, dental, vision, and life.
* Free unlimited healthy snacks and drinks.
* Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities.
* A team of energetic, respectful, and friendly coworkers.
* A few more perks that we keep secret! (though you can expect some fun events, company-branded apparel, and a variety of fun opportunities).
**Career Growth Opportunities**
* We're committed to helping you grow professionally, with access to online learning modules and opportunities for advancement.
* Our team is passionate about learning and development, and we encourage you to take ownership of your career growth.
* We're always looking for ways to improve and innovate, and we value your input and ideas.
**Work Environment**
* Our office is a fun and dynamic space, with a focus on collaboration and teamwork.
* We prioritize work-life balance and offer flexible scheduling to ensure you have time for the things that matter most.
* We're committed to creating a positive and inclusive work environment, where everyone feels valued and respected.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member!
**About arenaflex**
arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for people from diverse backgrounds.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you!
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