Join arenaflex, a global leader in communications and technology, as a Customer Acquisition & Service Call Center Representative in our Miami, Florida location. As a key member of our team, you'll redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty. This is your opportunity to be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.
**About arenaflex**
arenaflex is a global leader in communications and technology, bringing it all together - helping people mobilize their worlds - with advanced mobile services, next-generation TV and high-speed Internet services, and smart solutions for businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else.
**Job Summary**
As a Customer Acquisition & Service Call Center Representative, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You'll also explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
**Key Responsibilities**
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
- Participate in paid training to enhance your skills and knowledge.
**What We're Looking For**
- Unwavering Customer Focus: You're passionate about delivering exceptional customer service and creating meaningful connections with each customer.
- Strong Work Ethic: You're a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
- Adaptability: You're flexible and able to adapt to changing situations and priorities.
- Problem-Solving Skills: You're able to analyze problems, identify solutions, and implement effective resolutions.
- Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is accurate and efficient.
**Benefits & Perks**
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone.
- Tuition reimbursement program.
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave.
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
**Work from Home (WFH) Requirements**
- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
- As a Customer Acquisition & Service Call Center Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
- You'll be able to develop your skills and knowledge in a dynamic and fast-paced environment, with opportunities for career advancement and professional growth.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and become a part of our team that is dedicated to connecting people with their world, everywhere they live and work.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Location**
Miami, Florida
**Remote**
This is a hybrid-remote position, requiring you to report to our Miami, Florida location 3-4 days a week and work from home 1-2 days a week.
**Weekly Hours**
40
**Time Type**
Regular
**Company Size**
10,000 employees or more
**Industry**
Telecommunications Services
**Founded**
1876
**Website**
http://www.arenaflex.com/
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