At arenaflex, we're dedicated to providing exceptional customer service and ensuring the smooth operation of our utility billing systems. As a key member of our Customer Accounts team, you'll play a vital role in maintaining accurate records, resolving customer complaints, and ensuring timely billing and payment processing. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Customer Accounts Representative I at arenaflex, you'll be responsible for a wide range of tasks, including data entry, customer record maintenance, billing verification, and complaint resolution. You'll work closely with our Customer Accounts Supervisor and other departments to ensure seamless communication and efficient service delivery. This is an excellent opportunity to develop your skills, build your career, and make a meaningful contribution to our organization.
**Key Responsibilities:**
* Operate data entry terminals and software reports to prepare accurate and timely water, electric, gas, sewer, and refuse billing, as well as CNS services
* Maintain accurate and up-to-date customer records, including new service customers and closures
* Verify and investigate accounts for errors prior to billing, ensuring that all final bills are accurate and complete
* Sort and distribute final bills on a weekly basis, working closely with other team members to meet deadlines
* Handle various work orders related to the assigned cycle, keeping accounts updated and ensuring seamless service delivery
* Send out service orders for verification prior to the billing cycle, ensuring that all necessary information is accurate and complete
* Receive and resolve billing complaints from utility customers, preparing complaint listings for meter verification as needed
* Add new service customers and close out old customers, maintaining accurate records and ensuring seamless service delivery
* Maintain monthly checks and balances with customers set up on budget billing and special contracts
* Assist with dispatching work orders to service technicians and answer inspection calls, providing excellent customer service and support
* Communicate with various departments related to customer accounts questions or concerns, ensuring seamless communication and efficient service delivery
* Complete monthly rotated assigned tasks to update special billing reports, such as the General ledger and Adjustments
**Essential Qualifications:**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 1-2 years of experience in a customer service or billing role, preferably in the utility industry
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other departments
* Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines
* Proficiency in data entry software and Microsoft Office applications, including Excel and Word
* Ability to work in a fast-paced environment, with a high level of accuracy and productivity
**Preferred Qualifications:**
* Experience with utility billing software and systems
* Knowledge of customer service principles and practices
* Certification in customer service or a related field
* Bilingual or multilingual skills, with the ability to communicate effectively with customers and colleagues in multiple languages
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other departments
* Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines
* Ability to work in a fast-paced environment, with a high level of accuracy and productivity
* Proficiency in data entry software and Microsoft Office applications, including Excel and Word
* Ability to learn and adapt to new systems and processes, with a willingness to take on new challenges and responsibilities
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career
* We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off
* You'll have the opportunity to work with a talented and dedicated team, with a focus on collaboration, innovation, and customer satisfaction
* arenaflex is a dynamic and growing organization, with opportunities for advancement and professional growth
**Work Environment and Company Culture:**
* arenaflex is a fast-paced and dynamic organization, with a focus on innovation, customer satisfaction, and teamwork
* We're committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion
* Our team is passionate about delivering exceptional customer service, with a focus on building strong relationships and trust with our customers
* We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for advancement and professional growth, with a focus on collaboration, innovation, and customer satisfaction
* Comprehensive training and development program, with a focus on helping you grow and succeed in your career
* Dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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