At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the healthcare industry. As a critical member of our team, you'll play a vital role in shaping the future of healthcare customer service. We're seeking an experienced and compassionate Concierge Customer Service Representative to join our remote team, providing top-notch support to our members and providers.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals and organizations to achieve their best health. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of empathy, understanding, and excellence. As a remote Concierge Customer Service Representative, you'll be part of a dynamic team that's shaping the future of healthcare.
**Key Responsibilities**
As a Concierge Customer Service Representative, you'll be responsible for:
* Responding to telephone and email inquiries from members and providers within defined service standards
* Negotiating with providers to gain acceptance for plans without network agreements and/or out of network providers
* Assisting members with benefits and healthcare questions
* Documenting all calls received in system-based call log
* Collaborating with internal teams to resolve complex issues and improve customer satisfaction
* Staying up-to-date with industry developments, regulations, and best practices to provide expert guidance to members and providers
**Essential Qualifications**
To succeed in this role, you'll need:
* A minimum of a High School Diploma or GED, with 2 years of college or higher education preferred
* At least 1 year of experience in customer service or call center roles, preferably in the healthcare industry
* Medical intake or Third-Party Administrator (TPA) experience is a plus
* Bilingual English-Spanish skills are a plus
* Strong customer relations, interpersonal, and communication skills
* Ability to handle confidential and sensitive information with discretion
* Proficiency in Microsoft applications, strong computer skills, and computer navigation
* Excellent data entry and typing skills
* Knowledge of provider organizations and networks
* Understanding of CMS Medicare reimbursement rates
* Ability to effectively negotiate rate structures
* Strong analytical and research skills
* Medical terminology knowledge
* Strong attention to detail
**Preferred Qualifications**
While not required, the following qualifications will give you a competitive edge:
* Experience in provider office/facility billing department or financial area
* Claim processing skills
* Insurance verification or pre-certification experience
* Understanding of Self-Funded health benefits
* Strong initiative and ability to take ownership of projects and tasks
**Work Environment and Culture**
As a remote Concierge Customer Service Representative, you'll work in a typical office/home office environment, requiring prolonged sitting in front of a computer. You'll need to be comfortable with hand-eye coordination and manual dexterity to operate standard office equipment, including computers and phone systems.
At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. We're an Equal Opportunity Employer, including disability/veterans, and we're dedicated to fostering a culture of empathy, understanding, and excellence.
**Compensation and Benefits**
We offer a competitive salary range of $16.00 to $18.00 per hour, depending on experience. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, with the opportunity to grow and develop your skills in a dynamic and supportive environment.
**How to Apply**
If you're passionate about delivering exceptional customer experiences in the healthcare industry, we want to hear from you! Apply now to join our team as a Concierge Customer Service Representative and be part of shaping the future of healthcare customer service.
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**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are dedicated to creating a workplace that's inclusive, respectful, and supportive of all employees.
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