At arenaflex, we're committed to delivering exceptional customer service and providing innovative solutions to our policyholders. As a leading provider of worker's compensation, automobile, and homeowner's insurance in New Jersey, we're expanding our reach into new markets and seeking talented individuals to join our team. If you're passionate about delivering outstanding customer experiences and have a strong background in Commercial Property and Casualty Insurance, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a nationally recognized insurance company with a rich history spanning over a century. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry. We're proud to offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that fosters growth and development.
**Job Summary**
As a Commercial Customer Contact Center Representative, you'll be the primary point of contact for our commercial lines business, providing timely and accurate customer service via phone, email, or other means of communication. You'll work closely with our sales department, regulatory agencies, and internal teams to resolve customer inquiries, process policy changes, and ensure seamless customer experiences. This is an excellent opportunity to join a dynamic team and contribute to the success of arenaflex.
**Key Responsibilities**
* Respond promptly and accurately to inquiries from policyholders, brokers, regulatory agencies, and internal teams through all available means of contact.
* Communicate with customers to review coverages, obtain and review pertinent information essential to underwriting commercial lines risks.
* Handle coverage verifications, requests for identification cards, certificates of insurance, and reinstatement requests based on Level of Authority.
* Prepare special letters to address underwriting concerns and enter data for mid-term changes and renewals.
* Work directly with our sales department to provide customer assistance with inquiries related to exposure pricing and coverage verification.
* Set up appropriate Policy Center activities for required future action.
* Exercise independent judgment in reviewing exposures to ensure they fall within established level of authority guidelines.
* Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
* Navigate multiple systems and applications to research, analyze, and resolve customer inquiries.
* Maintain established levels of productivity and quality standards within a fast-paced environment.
* Process assigned work and handle call volumes within the established timeframe.
* Work well with both internal and external business partners to provide quality products and services for our customers.
* Assist with training internal staff as needed.
* Provide back-up to operations staff on an as-needed basis.
* Work on special projects and assignments and complete other duties as assigned.
**Essential Qualifications and Experience**
* Strong customer service skills, including oral and written communication.
* Commercial Lines Customer Service experience.
* Knowledge of customer service principles and practices.
* Strong communication, interpersonal, and writing skills.
* Ability to work independently and in a team to complete assignments in a timely manner.
* Strong organizational skills, ability to handle multiple priorities; must be detail-oriented.
* Demonstrated commitment to team and departmental goals.
* Ability to make informed decisions, achieving the appropriate results.
* Strong decision-making capabilities.
* Excellent data entry skills are required.
* Experience with BOP, CPP, WC, CGL, and UM is a plus.
* Proficiency in using computers, Microsoft Office Suite, and automated insurance processing systems.
* Bachelor's Degree preferred or minimum of 2 years working experience in Commercial Property and Casualty Insurance.
* Property & Casualty License preferred (training will be provided with the expectation that a license will be obtained within the first 6 months of employment).
**Preferred Qualifications and Experience**
* Experience working in a fast-paced contact center environment.
* Knowledge of insurance industry regulations and compliance.
* Familiarity with arenaflex's products and services.
* Strong analytical and problem-solving skills.
* Ability to work in a team environment and contribute to team goals.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving skills.
* Ability to work independently and in a team environment.
* Strong organizational and time management skills.
* Ability to handle multiple priorities and meet deadlines.
* Excellent data entry skills.
* Proficiency in using computers, Microsoft Office Suite, and automated insurance processing systems.
* Strong decision-making capabilities.
* Ability to make informed decisions, achieving the appropriate results.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our comprehensive benefits package includes:
* Competitive salary and bonus structure.
* Comprehensive health, dental, and vision insurance.
* 401(k) matching and additional service-based contributions.
* Generous paid time off and paid sick leave.
* Paid parental leave and state-mandated leave.
* Employee discount program.
* Flexible spending account.
* Professional development assistance and tuition reimbursement.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. Our team members enjoy a range of benefits, including:
* A state-of-the-art contact center with modern technology and equipment.
* A collaborative and supportive team environment.
* Opportunities for professional growth and development.
* A comprehensive benefits package.
* A fun and inclusive company culture.
**Compensation and Perks**
The salary range for this role is $57,286 - $61,000, commensurate with experience and credentials. arenaflex offers a comprehensive benefits package, including:
* 401(k) matching and additional service-based contributions.
* Comprehensive health, dental, and vision insurance.
* Life and disability coverage.
* Generous paid time off and paid sick leave.
* Paid parental leave and state-mandated leave.
* Employee discount program.
* Flexible spending account.
* Professional development assistance and tuition reimbursement.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in Commercial Property and Casualty Insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to attracting, retaining, and promoting a diverse and inclusive workforce that's fully representative of the diversity that exists in the communities in which we do business. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.
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