At arenaflex, we're dedicated to empowering healthcare professionals with innovative solutions that simplify complex clinical scenarios. Our MIM Software business is a leading provider of vendor-neutral imaging software, trusted by top global healthcare organizations to deliver precise, personalized care to their patients. As a Clinical Customer Success Manager, you'll play a vital role in maintaining a devoted customer base and driving the effective utilization of our products.
**Job Summary**
We're seeking an experienced Clinical Customer Success Manager to join our team in the western United States. This role will focus on managing customer accounts in Australia and New Zealand, working closely with our current Radiation Oncology customer base. You'll be responsible for building and nurturing customer relationships, fostering a cohesive customer experience, and identifying and solving problems before they happen. If you're passionate about delivering exceptional results with a patient focus and have a strong track record of developing deep and strategic account relationships, we want to hear from you.
**Key Responsibilities**
* Manage customer accounts mainly in Australia and New Zealand, both remotely and on-site, requiring a passport for international travel
* Collaborate with customers to build and nurture relationships, foster a cohesive customer experience, and identify and solve problems before they happen
* Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
* Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products, compelling customers to implement new processes and identify opportunities for cross-selling
* Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
* Capture customer feedback and interactions in our CRM
* Report to direct management on current customer activities, such as software upgrades, training, proactive customer interventions, and service contract renewal
* Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
* Collect on and perform renewals of our customer's service and maintenance contracts
* Participate in meetings outside of normal working hours to collaborate with colleagues in one of our global offices
**Essential Qualifications**
* 5+ years of customer success management or similar experience, preferably in a clinical setting
* Bachelor's degree preferred
* Highly competent in a multitude of IT capabilities to support business needs, including CRM
* Strong communication and interpersonal skills to build lasting connections
* Time management and organizational skills with the ability to multitask
* Proven ability to navigate hospital institutions
* Willingness to travel internationally up to 30%
**Preferred Qualifications**
* Experience working with Radiation Oncology customers and MIM Software products
* Strong understanding of clinical and anatomical knowledge in Radiation Oncology
* Familiarity with CRM software and ability to capture customer feedback and interactions
* Experience providing software training, basic technical support, and new feature presentations to customers
**Skills and Competencies**
* Strong communication and interpersonal skills to build lasting connections with customers and colleagues
* Ability to navigate hospital institutions and understand departmental processes
* Highly competent in a multitude of IT capabilities to support business needs, including CRM
* Time management and organizational skills with the ability to multitask
* Proven ability to recognize and engage customer stakeholders to drive effective utilization of MIM Software products
* Strong analytical and problem-solving skills to identify and solve problems before they happen
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Clinical Customer Success Manager, you'll have access to:
* Ongoing training and development programs to enhance your clinical and anatomical knowledge and MIM product expertise
* Opportunities to work with a global team of experts in Radiation Oncology and MIM Software
* A dynamic and supportive work environment that encourages collaboration and innovation
* Competitive compensation and benefits package, including medical, dental, vision, paid time off, and tuition reimbursement
**Work Environment and Company Culture**
arenaflex is a global company with a diverse and inclusive culture. Our team is passionate about delivering exceptional results with a patient focus and is committed to making a positive impact on the lives of our customers and their patients. As a Clinical Customer Success Manager, you'll be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction.
**Compensation and Benefits**
The pay range for this position is $72,000.00-$108,000.00 Annual. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). arenaflex offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
**Application Deadline**
The application deadline for this position is September 01, 2025. We encourage you to apply early, as we reserve the right to close the application process at any time.
**How to Apply**
To apply for this position, please visit our careers website at [careers.arenaflex.com](http://careers.arenaflex.com) and search for job ID GEVGHLGLOBALR4022387EXTERNALENGLOBAL.
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