Join arenaflex, a nationwide leader in the packaging industry, as we continue to innovate and deliver exceptional service to our customers. For over 77 years, arenaflex has been committed to the success of our extended family, our customers, our employees, and the industry itself. We're now seeking a highly skilled and customer-focused Client Coordinator to join our team in Reno, NV.
**About arenaflex**
arenaflex has a rich history that dates back to 1946, when brothers Ernie and Charles Wilson founded the company in a Los Angeles garage. With a dedication to customized service, arenaflex has grown into a nationwide company that always finds the best solution to fit our customers' needs. Our humble roots have given us a unique perspective on the importance of personalized service, and we continue to uphold this commitment to this day.
**Job Summary**
As a Client Coordinator at arenaflex, you will play a vital role in establishing yourself as a reliable business partner to each client. You will be responsible for understanding their business needs, order history, and other relevant information to provide them with additional product offerings that strengthen their businesses. You will work closely with Client Relationship Managers (CRMs) and other support staff to ensure every client experiences the highest level of service.
**Key Responsibilities**
* Establish yourself as a reliable business partner to each client by understanding their business needs, order history, and other relevant information
* Provide clients with additional product offerings aimed at strengthening their businesses
* Coordinate routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service
* Utilize your understanding of clients' needs to provide them with tailored solutions and recommendations
* Collaborate with CRMs to develop and implement strategies to improve client satisfaction and retention
* Manage large volumes of emails from multiple accounts simultaneously and respond to client inquiries in a timely and professional manner
* Maintain accurate and up-to-date records of client interactions and communications
* Participate in ongoing training and development to stay up-to-date on arenaflex products and services
**Essential Qualifications**
* High School Diploma or General Education Degree (GED)
* Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
* Strong clerical skills, including data entry and document organization
* Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
* Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
* Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
* Highly organized, self-starter, who is detail oriented
* Friendly, professional, helpful, and willing to participate in various company activities
**Preferred Qualifications**
* 2+ Years of Customer Service Experience
* Working knowledge of Enterprise Resource Planning (ERP) systems
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
* Friendly, professional, and helpful demeanor
* Willingness to participate in ongoing training and development
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Client Coordinator, you will have opportunities to learn and grow with our company, including:
* Ongoing training and development to stay up-to-date on arenaflex products and services
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values its employees and customers. Our company culture is built on the principles of teamwork, collaboration, and customer satisfaction. As a Client Coordinator, you will be part of a team that is dedicated to delivering exceptional service and support to our clients.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $23.00 - $24.00 per hour
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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