Join our dynamic team at arenaflex, and be part of a revolutionary movement transforming the animal health industry. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes and enabling them to focus on what matters most – delivering exceptional care to their patients.
As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our vibrant community of veterinary professionals. This is an exciting opportunity to make a meaningful impact, work collaboratively with a talented team, and grow your skills in a fast-paced, dynamic environment.
**About the Position**
The Chat Support Associate plays a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a key member of our support team, you will engage with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**You Should Have**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Benefits (Full Time Roles)**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Compensation**
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. Our team is passionate about making a meaningful impact in the animal health industry, and we're looking for like-minded individuals to join our community. We offer a collaborative, fast-paced environment that's perfect for those who thrive on challenge and growth.
**Career Growth Opportunities and Learning Benefits**
As a Chat Support Associate at arenaflex, you'll have access to a range of training and development opportunities to help you grow your skills and advance your career. Our team is dedicated to supporting your professional growth, and we offer a comprehensive benefits package to ensure your well-being and success.
**How to Apply**
If you're passionate about the animal health industry and excited about the opportunity to join our dynamic team, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
**Important Note**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Job!
Apply for this job