Are you passionate about delivering exceptional customer experiences and passionate about the animal health industry? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join our growing team at arenaflex, a pioneering company transforming the $50B+ animal health industry through innovative eCommerce and mobile platforms.
At arenaflex, we're on a mission to modernize the way veterinary professionals buy the supplies they need to keep America's pets healthy. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a venture-backed growth stage company with notable investors in Silicon Valley and NYC, and we're looking for exceptionally talented and passionate individuals to join our team.
**About the Position**
As an Experienced Chat Support Associate, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our arenaflex platform.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
* Tech/start-up work experience is a plus but not required
* Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**Benefits and Perks**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Compensation**
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. We're a remote-first company, and we're passionate about fostering a culture of collaboration, innovation, and continuous learning. We believe in the importance of work-life balance and offer flexible scheduling and generous paid time off to support our team members' well-being.
**Career Growth Opportunities and Learning Benefits**
We're committed to helping our team members grow and develop their careers. We offer regular training and development opportunities, mentorship programs, and opportunities for advancement. We also prioritize continuous learning and professional growth, and we encourage our team members to pursue their interests and passions outside of work.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and passionate about the animal health industry, we invite you to apply for this exciting opportunity. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
**Important Note**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. We want to ensure that you're well-informed about this serious matter affecting the job market. Please visit our official careers page to confirm the validity of any openings, and never provide sensitive personal or financial information during the application process.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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