Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
**About the Position**
The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities:**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**You Should Have:**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Benefits (Full Time Roles):**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Compensation:**
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**Work Environment and Company Culture:**
arenaflex is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our team is passionate about making a positive impact in the animal health industry, and we're looking for like-minded individuals to join us on this journey.
**Why Join arenaflex?**
* Be part of a growing team that's modernizing the $50B+ animal health industry
* Work with a talented and passionate team of professionals who are dedicated to making a difference
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more
* Take advantage of our open vacation policy and flexible work arrangements
* Participate in bi-annual company retreats and monthly team events
* Have the opportunity to learn and grow with our company, with a strong focus on career development and advancement
**How to Apply:**
If you're passionate about the animal health industry and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
**Important Note:**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
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