At arenaflex, we're on a mission to revolutionize the healthcare industry by connecting healthcare professionals with on-demand shifts and healthcare facilities with top talent. Our innovative app-based marketplace has disrupted the traditional staffing model, empowering healthcare professionals to work when and where they want, and enabling healthcare facilities to meet their talent needs. As a fast-growing tech startup with a global, remote team, we're seeking an experienced Chat Associate to join our Worker Operations Team and play a vital role in upholding safety and reliability for both sides of our marketplace.
**Why Join arenaflex?**
arenaflex is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We're a diverse and inclusive company with a global, remote team, and we've been featured on YC's Top Companies. Since January 2021, we've grown 20x+, and we're just getting started. Join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients.
**Overview**
Our Chat Associates on the Worker Operations Team are the backbone of our customer support operations. They're responsible for communicating with customers via telephone, live chat, and web communication channels, investigating attendance and quality incidents, and resolving customer issues with empathy and action. If you're a curious, empathetic, and strong communicator who's passionate about delivering exceptional customer experiences, we want to hear from you.
**Responsibilities**
As a Chat Associate at arenaflex, you'll be responsible for:
* Communicating with customers via telephone, live chat, and web communication channels to resolve their issues and concerns
* Investigating attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve our customers' problems
* Communicating the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
* Working efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
* Developing reliability initiatives to improve the overall quality of the marketplace and experience for our customers, establishing policy improvements to accomplish this goal
* Collaborating with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to ensure seamless communication and issue resolution
* Managing and maintaining communication on multiple platforms to effectively solve issues for arenaflex's partner facilities and professionals
* Staying up-to-date on product updates to ensure you're acting with the most current organizational information
**Must-Haves**
To succeed as a Chat Associate at arenaflex, you'll need:
* Proficiency in English (English is a first language)
* At least 2 years of customer support experience
* At least 2 years of providing telephonic customer support
* Experience with Zendesk or any CRM system
* Ability to resolve customer issues with empathy and action
* Exceptional written and verbal communication skills
* Ability to work as part of multidisciplinary teams
* Comfortable handling ambiguous situations and adaptable to constant change
* A positive mindset that elevates the entire team
* Exceptionally detail-oriented
* Ethical and unbiased integrity and decision-making abilities
**System Requirements**
To ensure a seamless and efficient work experience, you'll need:
* A minimum 15Mbps wired internet connection
* A minimum i5 processor or equivalent
* A minimum 12GB Ram
* A quiet working environment
* A steady power and internet connection
**What We Offer**
As a Chat Associate at arenaflex, you'll enjoy:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment with a global, remote team
* A chance to work on a cutting-edge platform that's revolutionizing the healthcare industry
* Flexible work arrangements, including remote work options
* A positive and supportive team culture that values employee well-being and satisfaction
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you. Apply now to join our growing team and help us shape the future of healthcare staffing.
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