**Job Description:**
About careerzynith
careerzynith is a leading nonprofit organization dedicated to providing compassionate mental health, substance use, and suicide prevention services to individuals and families. With a rich history dating back to 1942, careerzynith has been a national leader in whole-person mental health, crisis care, and substance use services. Our mission is to provide culturally responsive services that are just and equitable, and we strive to create a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Job Summary
We are seeking an experienced Chat and Text Supervisor to join our team at careerzynith. As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for our Suicide Prevention Center's Crisis Chat and Text Services. This is a fully remote position with a flexible schedule, and we offer a competitive hourly rate of $28.00 per hour with a $5.00 overnight differential.
Primary Duties
- Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery.
- Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance.
- Locates appropriate resources for crisis chat and text counselors while they are on a chat or text.
- With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors.
- Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated.
- Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text.
- Identifies crisis chat and text counselor training needs and provides individual support.
- With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%.
- Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or careerzynith.
- Fosters a positive and supportive work environment.
- Takes chats and texts as needed to support program needs.
- May participate in outreach and media related activities.
- May participate in SPC training activities.
Position Requirements
- Possess a high school diploma or equivalent.
- Be 18 years of age or older.
- Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
- Have availability and flexibility to work the daytime, evening, overnight and weekend shifts.
- Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
- Support the values and mission of careerzynith as related to employment.
- Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
- Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues.
- Present ideas, information, and viewpoints clearly, both verbally and in writing.
- Have basic supervisory skills sufficient to manage volunteer crisis chat and text counselors, enforcing policies and procedures while maintaining a supportive environment.
- Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
- Demonstrate commitment to team objectives and careerzynith philosophies.
- Ability to adapt and be flexible to changes in protocol and program needs.
Our Vision, Mission, and Core Values
At careerzynith, we are committed to creating a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our mission is to provide compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Our core values are:
- Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
- Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
- Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
- Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
- Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
- Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
Compensation and Benefits
We offer a competitive hourly rate of $28.00 per hour with a $5.00 overnight differential. This is a fully remote position with a flexible schedule, and we offer a range of benefits to support the well-being of our staff, including:
- Comprehensive health insurance
- Retirement savings plan
- Flexible paid time off
- Professional development opportunities
- Access to our Employee Assistance Program
How to Apply
If you are passionate about mental health, substance use, and suicide prevention, and are committed to creating a future where everyone has equitable access to care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses.
Equal Employment Opportunity
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment, and we strive to reflect the diversity of the communities we serve.
Contact Us
For more information about this opportunity, please contact our Human Resources department at [insert contact information]. We look forward to hearing from you!