**Job Summary:**
Join arenaflex, a leading provider of high-quality meals to seniors, children, military, and emergency response, as a skilled Call Center Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service, ensuring accurate and secure processing of customer orders and deliveries, and driving customer satisfaction through various communication channels. If you are a compassionate and skilled customer service professional with a passion for impacting the lives of others, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex has been a trusted name in the industry for over forty-five years, setting ourselves apart with flavorful menus tailored to our clients' palettes, a delivery service unmatched by the competition, and an unwavering commitment to our One Team attitude. Our mission is to provide high-quality, nutritious, and well-balanced meals that make a positive impact on the lives of our customers.
**Key Responsibilities:**
As a Call Center Representative at arenaflex, you will be responsible for:
* Processing inbound and outbound customer calls and member orders in a timely and efficient manner
* Liaising with Delivery Care Agents, customers, agencies, and Case Managers to ensure seamless communication and resolution of customer inquiries
* Meeting or exceeding outlined metrics while providing exceptional customer service through voice, chat, and/or email communications
* Data entry of customer orders into our company's ERP and other programs with accuracy and attention to detail
* Identifying customer needs and recommending appropriate products or services through soft sales techniques, upselling, and cross-selling
* Collaborating with the team to achieve sales targets and meet customer expectations
**Requirements:**
To be successful in this role, you will need to possess:
* 18+ years of age and a minimum of a high school diploma
* Ability to pass a criminal background check and drug screening
* Basic knowledge of Microsoft Office, including Word and Excel
* Strong customer orientation and focus, with excellent verbal and written communication skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Attention to detail and dependability, with a strong commitment to quality and customer satisfaction
* Prior customer service or call center experience is preferred but not required
* Bilingual skills are preferred, with a $.50 per hour differential paid
**Technical Requirements:**
To perform this role effectively, you will need:
* A minimum of one or two 19-inch or larger monitors (two are recommended)
* A headset with microphone, mouse, keyboard, and other necessary equipment
* A stable internet connection with a minimum of 5.0 MB upload speed and 10 MB download speed
* A DSL or Broadband service provider with minimal packet loss and latency
**Employee Benefits:**
As a valued member of our team, you will enjoy:
* Hands-on, 100% paid training to ensure your success in the role
* A Monday-to-Friday work week with a stable and predictable schedule
* After a 90-day probationary period, you will be eligible for:
+ Medical, dental, vision, life insurance, and 401K benefits
+ Paid holidays and 10 PTO days within your first 12 months
+ Opportunities for career growth and advancement within the company
**Incentive Program:**
Our incentive program is designed to reward agents who meet and exceed specified productivity metrics and quality goals. This program creates opportunities for Care Center agents to increase their hourly wage as they strive to meet challenging efficiency and quality goals.
**Physical Demands:**
The physical demands of this role include frequent sitting, standing, and walking, with some bending and filing required (<10% of the time). You will need to be able to lift files (<10 lbs.), open filing cabinets, and bend or stand as necessary.
**Diversity and Inclusion:**
We believe in diversity of thought and bringing together individuals with unique experiences and perspectives to create a more inclusive and welcoming environment. We strive to foster an environment where behaviors and social norms ensure people are welcome.
**Equal Opportunity Statement:**
arenaflex offers equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Drug-Free Work Place / Equal Opportunity / Affirmative Action Employer:**
arenaflex is a drug-free work place and an equal opportunity employer, committed to providing a safe and inclusive work environment for all employees and applicants.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
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