At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading provider of innovative home solutions, we're committed to building a welcoming and inclusive workplace that fosters growth, collaboration, and success. Our team of passionate professionals is driven by a shared vision to make each home safer and more livable, and we're excited to invite you to join our dynamic team as an Experienced Call Center Customer Service Administrator.
**About arenaflex**
arenaflex is a family-owned company with a big heart and a passion for innovation. We're proud to be a certified Great Place to Work and a multi-year recipient of Top Workplaces USA by Energage. Our commitment to inclusion, sustainability, and reliability is at the core of our culture, and we're dedicated to providing resources and encouragement for employee growth. With locations throughout the U.S. and Canada, we're not done growing – and we're excited to have you join our journey!
**Job Summary**
As an Experienced Call Center Customer Service Administrator, you'll be responsible for handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. You'll also schedule customer service calls and other customer service activities as needed, review completed service tickets for quality assurance, and act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region. If you're enthusiastic, adaptable, and patient, with a strong attention to detail and excellent communication skills, we want to hear from you!
**Essential Duties and Responsibilities**
* Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
* Schedules service customers with local technicians, as needed.
* Reviews completed service tickets for quality assurance in region.
* Acts as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region.
* Is enthusiastic, adaptable, and patient, with a strong attention to detail and excellent communication skills.
* Is flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
* Performs other duties as assigned by supervisor.
**Experience and Minimum Qualifications**
* High School Diploma or equivalent.
* At least (1) year of Customer Service Experience.
* At least (1) year previous office or administrative experience.
* Computer and keyboard proficient, job duties performed are essentially paperless.
* Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
* Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
* Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
* Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
* Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
* Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
* Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
* Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
* Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
* Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
* Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
**Preferred Knowledge, Skills, Abilities or Certifications**
* Ability to type at least 50 words per minute (wpm).
* Highly organized, with strong time management skills and the ability to be resourceful when necessary.
**Travel Requirements**
* No travel required.
**Overtime/Additional Hours Requirements**
* No overtime required.
**Physical Requirements**
* Normal Office Environment.
* Indoor work in a climate-controlled environment.
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
**What We Offer**
* Industry-leading compensation package.
* Fully paid Medical, Dental, and Vision benefits after 90 days.
* 401k Savings Plan.
* Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
* Childcare benefits to support families.
* Endless opportunity for growth and advancement. Just ask our current employees!
**Other Perks You Need to Know About**
* Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
* Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
* Gym membership compensation – your insurance will help cover the cost of your gym membership!
* Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success.
**Diversity and Inclusion Statement**
arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
**Equal Opportunity Statement**
arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to join our team as an Experienced Call Center Customer Service Administrator at arenaflex.
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