**Join arenaflex's Customer Engagement Technologies (CET) organization and be part of a dynamic team that powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally.**
**About arenaflex's Customer Engagement Technologies (CET)**
arenaflex's Customer Engagement Technologies (CET) organization is at the forefront of innovation, developing cutting-edge products that offer effortless self-service and automated solutions to customers worldwide. Our team is passionate about creating human-centered design solutions that empower Customer Service Associates (CSAs) to effectively and elegantly solve customers' issues. One of our flagship solutions is a new translation system deploying neural machine translation technology (powered by AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. This vision is to remove language as a barrier and enable flexibility in the CS labor force, ultimately allowing arenaflex to support customers anywhere around the world, irrespective of the language the CSA is speaking.
**About the Role**
We are seeking a talented Machine Learning Data Associate (MLDA) - Specialist Italian to drive Italian-to-English and English-to-Italian machine translation improvements in partnership with the Machine Learning team. As a key member of our Global Product Management team, you will be responsible for auditing cross-language interactions on text-based channels, reviewing and assessing the quality of machine translations in each direction, and informing on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work closely with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product.
**Key Responsibilities**
- **Native-level translation and localization skills in Italian**: Utilize your expertise in Italian to support internal and external customers and related products.
- **Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders**: Effectively communicate your findings and recommendations to stakeholders across the organization.
- **Competence in navigating various internal tools to understand the customer journey**: Leverage arenaflex's internal tools to gain a deeper understanding of the customer experience.
- **Strong attention to detail and commitment to quality**: Ensure that all machine translations meet the highest standards of quality and accuracy.
- **Adaptability to work in a dynamic environment and willingness to change priorities on short notice**: Be flexible and able to adjust to changing priorities and deadlines.
- **Must be fluent in Italian and English**: Communicate effectively with customers, stakeholders, and team members in both languages.
**A Day in the Life**
As a Machine Learning Data Associate - Specialist Italian, your day will be filled with exciting challenges and opportunities. Some of your key daily activities will include:
- **Localization/Translation**: Utilize your Italian language skills to support internal and external customers and related products.
- **Testing various workstreams**: Collaborate with the Machine Learning team to test and improve the quality of machine translations.
- **Contact Reading in native language while documenting findings in English**: Review and assess the quality of machine translations in each direction.
- **Stakeholder management**: Communicate your findings and recommendations to stakeholders across the organization.
**Benefits Summary**
arenaflex offers a comprehensive range of benefits that support you and your eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. Some of the benefits that generally apply to regular, full-time employees include:
- **Medical, Dental, and Vision Coverage**: Comprehensive health insurance to protect you and your loved ones.
- **Maternity and Parental Leave Options**: Support for new parents and caregivers.
- **Paid Time Off (PTO)**: Time to relax and recharge.
- **401(k) Plan**: Retirement savings and investment opportunities.
**About the Team**
arenaflex's Omni MLDA team is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to:
- **Automate customer service processes**: Develop innovative solutions to improve the customer experience.
- **Enhance the end-to-end customer experience**: Collaborate with cross-functional teams to deliver exceptional results.
**Basic Qualifications**
- **Fluency in Italian and English (verbal and written communication)**: Communicate effectively with customers, stakeholders, and team members in both languages.
- **1+ years business experience in localization and translation**: Proven experience in localization and translation.
- **Strong attention to details**: Ensure that all machine translations meet the highest standards of quality and accuracy.
- **Exceptional communicational skills**: Effectively communicate your findings and recommendations to stakeholders across the organization.
- **Customer service experience**: Proven experience in customer service.
- **Experience working in complex and frequently-changing environments**: Adaptability and flexibility in a dynamic environment.
**Preferred Qualifications**
- **Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting**: Proven experience in project planning and management.
- **Bachelor's Degree**: A degree in a relevant field such as linguistics, computer science, or business.
- **Practical knowledge of data processing needs and trade-offs**: Understanding of data processing and analysis.
- **Experience working with machine learning, Artificial intelligence, natural language understanding data**: Familiarity with machine learning and AI concepts.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
**Inclusive Culture**
arenaflex's inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
**Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
**Apply Now**
If you are a talented Machine Learning Data Associate - Specialist Italian looking for a challenging and rewarding role, apply now to join arenaflex's Customer Engagement Technologies (CET) organization.
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