At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to helping our customers succeed. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in San Marino, CA.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our company culture is built on stability and success, and we're committed to providing our employees with opportunities for growth and development.
**Job Summary**
As a Bilingual Customer Support Specialist, you'll be the face of arenaflex, providing legendary service to our customers through phone, email, and chat. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using world-class technology. If you're a people person with excellent communication and problem-solving skills, we want to hear from you!
**Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
* Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
* Build business relationships with customers over phone, email, and chat.
* Understand customer needs and recommend arenaflex's best solutions.
* Help customers navigate arenaflex's website and online ordering.
* Collaborate with internal teams to resolve customer issues and improve processes.
* Participate in ongoing training and development to stay up-to-date on products and services.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English/Spanish) - fluent in both verbal and written forms.
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment.
* Experience with CRM software and other customer service tools.
* Strong knowledge of products and services, with a willingness to learn more.
* Ability to work in a fast-paced environment and meet productivity standards.
* Strong teamwork and collaboration skills.
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
+ Best-in-class, clean, modern facilities.
+ First-class fitness center and nearby walking path.
**Work Environment**
* Our San Marino, CA location is a state-of-the-art facility with a collaborative and dynamic work environment.
* You'll work in a fast-paced call center environment, interacting with customers and internal teams to resolve issues and improve processes.
* We offer a comprehensive training program to help you develop your skills and knowledge.
**Career Growth Opportunities**
* arenaflex is committed to helping our employees grow and develop in their careers.
* We offer ongoing training and development opportunities to help you stay up-to-date on products and services.
* With a strong focus on teamwork and collaboration, you'll have opportunities to work with internal teams and contribute to process improvements.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we want to hear from you! Apply now to join our team as a Bilingual Customer Support Specialist in San Marino, CA.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to providing equal employment opportunities to all qualified applicants. We welcome diversity and inclusion in our workplace and encourage applications from underrepresented groups.
**Disclaimer**
arenaflex is not responsible for any errors or inaccuracies in this job posting. We reserve the right to modify or cancel this job posting at any time.
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