Are you a highly motivated and customer-centric individual with a passion for technology and a flair for languages? Do you thrive in a dynamic and collaborative work environment where no two days are ever the same? Look no further! careerzynith is seeking an experienced Bilingual Customer Success Representative – Support to join our team of talented professionals who are dedicated to delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a leading provider of retail management solutions for thousands of wireless retailers across the country. With a rich history dating back to 2001, we have established ourselves as a trusted partner for businesses seeking innovative and customized solutions to drive agility and innovation forward. Our team of experts is committed to delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks.
**Job Description**
As a Bilingual Customer Success Representative – Support, you will play a critical role in resolving issues with our proprietary software via chat, phone, and email in a business-to-business setting. You will be the face of careerzynith, providing timely and effective support to our clients, and helping them to get the most out of our solutions.
**Responsibilities**
* Actively listen to clients to understand their issues and concerns
* Provide technical support for proprietary software as well as basic Windows, and hardware troubleshooting in local and remote (VM) environments
* Provide timely response to email/phone/IM requests both internal and external
* Teach clients how to use software from simple to complex processes
* Provide corrective action to prevent callbacks
* Resolve issues for clients via phone therapy, remote access, and admin tools
* Track detailed information on client issues and resolutions
* Project confidence in our product and utilize its strengths to fill client needs
* Ability to identify and escalate system issues to tier 2
* Quickly build rapport and maintain positive and professional relations
**Qualifications**
* MUST be Bilingual (English and Spanish)
* Live in the following states: MI, NC, FL, or TX
* HS Diploma or equivalent
* Have reliable, self-maintained internet and backup for emergencies
* Strong troubleshooting and critical thinking skills
* Flexible schedule with full-time availability
**Preferred Qualifications**
* Previous experience in IT, customer service, wireless retail, or other related fields
* Familiar with basic Windows troubleshooting, including Microsoft Suite, printer setups, and basic networking setup
**Benefits**
* PTO (eligible after 90 days of consecutive employment)
* Paid Holidays
* Healthcare
* Dental
* Vision
* 401(k) with match
**What We Offer**
* A dynamic and collaborative work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A competitive salary and bonus structure
* A fun and supportive team culture
**How to Apply**
Ready to join our team? Click the link below to apply now!
Apply To This Job
**Simple Application Process**
The application process is easy and straightforward. Simply click the link above, and we will be in touch soon to discuss your qualifications and experience.
**About careerzynith**
careerzynith is an equal employment opportunity employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from all backgrounds.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
[email protected]
**Job Title:** Experienced Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION at careerzynith
**Job Type:** Full-time
**Location:** Dallas, TX
**Industry:** Retail Management Solutions
**Job Category:** Customer Success
**Experience:** 2+ years
**Education:** High School Diploma or Equivalent
**Language:** Bilingual (English and Spanish)
**Work Type:** Remote
**Work Schedule:** Flexible schedule with full-time availability
**Benefits:** PTO, Paid Holidays, Healthcare, Dental, Vision, 401(k) with match
**Salary:** Competitive salary and bonus structure
**Job Description:**
As a Bilingual Customer Success Representative – Support, you will play a critical role in resolving issues with our proprietary software via chat, phone, and email in a business-to-business setting. You will be the face of careerzynith, providing timely and effective support to our clients, and helping them to get the most out of our solutions.
**Responsibilities:**
* Actively listen to clients to understand their issues and concerns
* Provide technical support for proprietary software as well as basic Windows, and hardware troubleshooting in local and remote (VM) environments
* Provide timely response to email/phone/IM requests both internal and external
* Teach clients how to use software from simple to complex processes
* Provide corrective action to prevent callbacks
* Resolve issues for clients via phone therapy, remote access, and admin tools
* Track detailed information on client issues and resolutions
* Project confidence in our product and utilize its strengths to fill client needs
* Ability to identify and escalate system issues to tier 2
* Quickly build rapport and maintain positive and professional relations
**Qualifications:**
* MUST be Bilingual (English and Spanish)
* Live in the following states: MI, NC, FL, or TX
* HS Diploma or equivalent
* Have reliable, self-maintained internet and backup for emergencies
* Strong troubleshooting and critical thinking skills
* Flexible schedule with full-time availability
**Preferred Qualifications:**
* Previous experience in IT, customer service, wireless retail, or other related fields
* Familiar with basic Windows troubleshooting, including Microsoft Suite, printer setups, and basic networking setup
**Benefits:**
* PTO (eligible after 90 days of consecutive employment)
* Paid Holidays
* Healthcare
* Dental
* Vision
* 401(k) with match
**What We Offer:**
* A dynamic and collaborative work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A competitive salary and bonus structure
* A fun and supportive team culture
**How to Apply:**
Ready to join our team? Click the link below to apply now!
Apply To This Job
**Simple Application Process:**
The application process is easy and straightforward. Simply click the link above, and we will be in touch soon to discuss your qualifications and experience.
**About careerzynith:**
careerzynith is an equal employment opportunity employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from all backgrounds.
**Contact Us:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
[email protected]