**Job Summary:**
Join arenaflex, a leading provider of innovative connectivity solutions, as a Bilingual Customer Service Representative. In this role, you will be the face of arenaflex, providing exceptional customer experiences to our diverse consumer base. As a remote worker, you will have the flexibility to work from the comfort of your own home, while enjoying a comprehensive benefits package and opportunities for career growth.
**About arenaflex:**
arenaflex has been reimagining the future of connectivity for over 40 years, offering a range of innovative solutions, including satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now, America's First Smart Network. Our brands include arenaflex, Hughes, arenaflex TV, Sling TV, Boost Mobile, and Gen Mobile.
**Our Commitment to Customer Experience:**
At arenaflex, we prioritize customer experience, and our agents excel at simplifying lives and helping communities get the most from their arenaflex experience. We've earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row, and we're committed to continuing this excellence.
**Job Duties and Responsibilities:**
As a Bilingual Customer Service Representative, you will:
* Serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers.
* Provide solutions to customers, from simple concerns to escalated and complex situations.
* Speak with customers in Spanish and English.
* Work a pre-planned schedule, with two shift structures: 8-hour shifts, 5 days a week, or 10-hour shifts, 4 days a week.
* Have open availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs.
* Adhere to a strict schedule and be able to work back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
* Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
* Reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee to be eligible for hire.
**Skills, Experience, and Requirements:**
Ideal representatives have:
* A high school diploma, GED, or equivalent experience.
* Six months of related customer service and troubleshooting experience and/or training.
* An openness to being coachable and a desire to learn new techniques.
All representatives must have:
* The ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
* The ability to be on camera during all video meetings.
* Superb attendance.
* Open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays.
* Flexibility with schedule changes every 12-15 weeks.
* Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone.
**Work-at-Home Technical Requirements:**
arenaflex will provide all initial equipment required to perform the role, aside from home internet. This includes:
* A DISH-provided PC Tower and power adapter.
* Two monitors, with associated cabling.
* Required Accessories, including a USB Headset, USB Keyboard, USB Mouse, USB Webcam, and Ethernet cable.
**Home Internet Requirements:**
* A stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps.
* Wired ethernet between modem and PC without the use of an adapter.
**What's in it for you?**
* A Full Time, Work-From-Home position.
* A 10% increase to your starting rate upon completing an apprenticeship.
* Company-provided equipment.
* An extensive benefits package, including:
+ Medical, Dental, Vision Insurance.
+ PTO and Paid Sick Time.
+ 401(k) Investments with Company-matched funds.
+ Tuition reimbursement.
+ 330 free channels, including premiums.
+ $5 monthly Sling Blue and Orange service.
+ $10 credit per line (up to 5) for Boost Mobile.
+ Heavily discounted arenaflex, Sling, and Boost Mobile Service.
* Opportunities for upward mobility and career growth.
**Starting Pay:**
* Florida: $15.00 + $0.50 Language Differential.
* Georgia: $15.00 + $0.50 Language Differential.
* Indiana: $15.00 + $0.50 Language Differential.
* Kansas: $15.00 + $0.50 Language Differential.
* Mississippi: $15.00 + $0.50 Language Differential.
* Missouri: $15.00 + $0.50 Language Differential.
* Nebraska: $15.00 + $0.50 Language Differential.
* North Carolina: $15.00 + $0.50 Language Differential.
* South Carolina: $15.00 + $0.50 Language Differential.
* Tennessee: $15.00 + $0.50 Language Differential.
**Salary Ranges:**
* Compensation: $15.00/Hour.
**Benefits:**
At arenaflex, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make valuable connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
**Candidates need to successfully complete a pre-employment screen, which may include a drug test.**
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