At arenaflex, we're dedicated to empowering individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities, self-directing their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, we're committed to assisting those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. Our role is to support the efficient use of taxpayer-funded services, and we're appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care.
Our culture at arenaflex is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We're looking for motivated candidates who are excited to join our fast-paced, entrepreneurial environment and make a difference in helping transform the lives of the consumers we serve. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
As an Experienced Bilingual Customer Service Representative at arenaflex, you will be responsible for:
* Responding to inbound and outbound call inquiries in a professional, friendly, and timely manner, with a public-service oriented approach that understands the needs and effectively works with persons with disabilities.
* Initiating outbound calls to respond to inquiries and follow up with previous contacts.
* Performing support ticket transaction resolution tasks and administrative functions.
* Creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.
* Maintaining adequate records/documentation for audit and internal control purposes.
* Routing mail, email, and other administrative support duties as assigned.
* Developing an excellent working knowledge of operating platforms required to fulfill job responsibilities.
* Learning program rules of assigned projects to ensure the ability to respond to customer service inquiries.
**Required Skills:**
To succeed in this role, you will need:
* Excellent verbal, written communication, and troubleshooting skills.
* Demonstrated understanding and ability to work with persons with disabilities.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Excellent verbal and written communication skills.
* Ability to troubleshoot.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
* Knowledge of Microsoft Windows, Excel, and Word (preferred).
**Qualifications:**
To be considered for this role, you will need:
* A high school degree or equivalent.
* 6-month call center experience or 1-year customer service experience (preferred).
* Bilingual (Spanish) is required.
**Working Conditions:**
This role is a remote setting, allowing you to work from the comfort of your own home. You will be required to work flexible hours between Monday and Friday (8:00am - 8:00pm EST) and Saturday (9:00am - 1:00pm EST).
**Compensation & Benefits:**
At arenaflex, we offer a comprehensive compensation and benefits package, including:
* 401k Retirement Plan
* Medical, Dental, and Vision insurance on the first day of employment
* Generous Paid Time Off
* Employee Assistance Program
* Base pay may vary depending on skills, experience, job-related knowledge, and location
* Certain positions may also be eligible for a performance-based incentive as part of total compensation
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of inclusion and diversity. We believe that our employees are our greatest asset, and we strive to provide a work environment that is empowering, accepting, and rewarding. We're an Equal Opportunity Employer, dedicated to celebrating diversity and intentionally creating a culture of inclusion. We're proud to be a company that values and respects the unique life experiences of our employees.
**How to Apply:**
If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application.
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